Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paulina Gallardo

Winnipeg,MB

Summary

Medical office assistant with experience in both administrative and clinical duties and a true passion for helping people in the health profession. Proficient in administrative and clinical work, bilingual in Spanish and english excellent communication and active listening skills, and a passion for helping patients. Looking to apply medical skills and knowledge to provide quality health care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Doctor J L Cordova Medical Corporation
04.2023 - 05.2024
  • Answer 100+ daily phone calls and provide information to patients and their families in English and Spanish, schedule appointments and procedures, maintaining a full appointment logs.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.

Child Care Assistant Teacher

Dawn & Dusk Before And After School Program
07.2021 - 07.2022
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Documented children's growth and development.
  • Supported early literacy development through reading books aloud and providing access to a variety of quality literature materials.
  • Increased physical activity among children through organized games and outdoor playtime sessions.
  • Facilitated smooth transitions between activities by establishing routines that minimized stress for both staff members and children alike.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Implemented creative learning opportunities for hands-on exploration to foster cognitive development.
  • Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
  • Implemented daily routines and activities to stimulate and engage children.
  • Liaised with parents and guardians to discuss child progress.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Assisted in maintaining accurate records of attendance, allergies, and individualized care plans for each child.
  • Provided support and guidance to children in conflict resolution.
  • Supported children's emotional well-being by creating a nurturing and inclusive atmosphere.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Enhanced children's social skills by organizing group activities and encouraging teamwork.
  • Encouraged children to develop healthy social and emotional skills.
  • Read stories, sang songs and facilitated creative play.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Promoted language development through storytelling, songs, and engaging conversations.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Worked with children to develop good cognitive, physical and language skills.
  • Developed effective time management abilities to balance multiple responsibilities, including daily lesson planning, engaging with children, and maintaining an clean environment.

Autism Tutor

St Amant Inc
09.2019 - 06.2020
  • Use Applied Behavior Analysis.
  • Enhanced student progress by implementing customized ABA strategies and interventions.
  • Maintained records of student assessments, tutoring activities and results.
  • Nonviolent Crisis Intervention training.
  • Maintained neutrality when supporting patients despite difficult behavior.
  • Addressed client needs by implementing behavior intervention plans.
  • Demonstrated adaptability by modifying instructional approaches based on individual student learning styles, preferences, and abilities.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Managed scheduling and logistics for group tutoring sessions, accommodating a diverse needs of participating students and their families.
  • Supported students with helpful study habits and exam strategies.
  • Coached and mentored less-experienced tutors to observe and measure outcomes.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Assisted students in developing study skills and strategies.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Conducted review sessions to help students prepare for tests.
  • Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
  • Developed methods to motivate and engage students in learning.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.

Inclusion Support Worker

Sunrise Sunset Child Care Inc
01.2018 - 01.2019
  • Designed hands-on learning opportunities that promoted critical thinking skills while addressing individual strengths and challenges of autistic learners.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Participated in ongoing professional development to stay current on best practices for working with autistic learners, ensuring effective instructional strategies are implemented consistently.
  • Created visual aids and schedules to support daily routines, enhancing students'' time management skills and independence.
  • Implemented behavior modification strategies to promote a positive classroom environment conducive to learning.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Boosted student confidence and autonomy through consistent positive reinforcement and encouragement.
  • Provided one-on-one support for students requiring additional assistance, leading to significant improvements in academic performance and overall wellbeing.
  • Mentored new teachers on student progress monitoring and legal document preparation.
  • Utilized technology to create meaningful lessons that engage students.
  • Coordinated with related service providers to align therapeutic interventions and educational supports, maximizing an overall impact on student progress.
  • Developed social skills programs that fostered interpersonal relationships among peers and increased student engagement in group activities.
  • Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Led training sessions for general education teachers on inclusive practices aimed at creating welcoming environments where all learners can thrive together harmoniously.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Facilitated sensory integration activities to help regulate emotions and improve focus during instructional periods.
  • Partnered with standard education teachers from across academic departments.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Provided emotional support to students and families.
  • Facilitated small group instruction to address individual learning needs.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Planned engaging field trips that provided real-world experiences and reinforced classroom learning, enhancing students'' understanding of a subject matter.
  • Planned daily activities to keep students engaged and on track with learning goals.

Child Care assistant

Sunrise Sunset Child Care Inc
01.2019 - 01.2021
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Implemented creative art projects that encouraged self-expression, fine motor skill development, and cultural awareness among students.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Provided support and guidance to children in conflict resolution.
  • Assisted in preparing healthy meals for children, promoting good nutrition habits from an early age.
  • Facilitated smooth transitions between daily activities, minimizing disruptions and maximizing engagement.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Responded to inquiries from parents and guardians.
  • Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
  • Assisted in potty training and toilet hygiene.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Improved communication skills among children through interactive group games and role-playing exercises.
  • Documented children's growth and development.
  • Provided one-on-one support for children with special needs, ensuring equal access to education and resources.
  • Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Encouraged children's emotional and social development.

Educational Assistant substitute

River East Transcona School Division
01.2016 - 01.2018
  • Bilingual Educational Assistant Spanish & English
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Maintained safety and security by overseeing students in recess environments.
  • Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Provided tutoring services after school hours, assisting struggling students and helping them reach their academic goals.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.

Child Care assistant

Various Daycares
01.2009 - 01.2021
  • Worked at various daycares including Stars of promise, Care-A-Lot Child Care Centre, Kinder World, Spring Meadows daycare, Little Learners, Sunrise Sunset Child Care, Murnoe ECE

Education

Experience - Medical

Medical Assistant Office Training
Doctor J L Cordova Medical Corporation
04.2023

Childcare Assistant Classification Certificate - Education Assistant

University of Winnipeg Collegiate
Winnipeg, MB
01.2017

Faculty Of Education - Educational Assistant Diploma

University of Winnipeg
Winnipeg, MB
07.2016

High School Diploma -

River East Collegiate
Winnipeg
06.2009

Skills

  • Microsoft Office Suite
  • Medical Office Assistant
  • Database Management
  • Bilingual in English & Spanish
  • Empathetic communication
  • Accuro EMR software
  • Computer Skills
  • Patient Care
  • Medical terminology
  • Medical Records Management
  • Good communication skills; written and verbal
  • Strong listener and attention to detail
  • Good problem-solving ability and good judgment
  • Excellent skills in teamwork and independent initiative
  • Time management and organizational skills
  • A responsible and attentive person
  • Electronic Charting
  • Patient support
  • Organization and Time Management
  • Reception Management
  • Patient Scheduling
  • Medical Reception
  • Maintaining confidentiality
  • Nonviolent Crisis Intervention
  • Certified in CPR/AED
  • Relationship Building
  • Database entry
  • Attention to Detail
  • Office Coordination
  • Multitasking and Organization
  • Telephone Etiquette
  • Respiratory therapy functions
  • Customer Service
  • Organizational Skills
  • Task Prioritization

Certification

  • First Aid (CPR level C) St John Ambulance certificate
  • WEVAS Working Effectively with Violent and Aggressive state's training program.
  • CPI Blue Card Nonviolent Crisis Intervention Training program
  • Clear Child Abuse Registry Check up to Date.
  • Educational Assistant diploma

Languages

Spanish
English

Timeline

Medical Office Assistant

Doctor J L Cordova Medical Corporation
04.2023 - 05.2024

Child Care Assistant Teacher

Dawn & Dusk Before And After School Program
07.2021 - 07.2022

Autism Tutor

St Amant Inc
09.2019 - 06.2020

Child Care assistant

Sunrise Sunset Child Care Inc
01.2019 - 01.2021

Inclusion Support Worker

Sunrise Sunset Child Care Inc
01.2018 - 01.2019

Educational Assistant substitute

River East Transcona School Division
01.2016 - 01.2018

Child Care assistant

Various Daycares
01.2009 - 01.2021

Experience - Medical

Medical Assistant Office Training

Childcare Assistant Classification Certificate - Education Assistant

University of Winnipeg Collegiate

Faculty Of Education - Educational Assistant Diploma

University of Winnipeg

High School Diploma -

River East Collegiate

Similar Profiles

CREATE PROFILE
Paulina Gallardo