Paulina Cortes
Downey
Summary
Organized Receptionist Administrator with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Anaheim Indoor Market Place
Anaheim
07.2023 - Current
- Coordinated appointments and meetings for staff and vendors to ensure seamless operations.
- Answered high volume calls, attending customers, and working with other departments in a fast-paced environment
- Streamlined front desk procedures and workflows in collaboration with team members.
- Managed office supplies and ordered materials to support daily operational needs.
- Handled cash in fast paced environment as well as giving change
Sales Marketing
OLN Inc.
Long Beach
12.2022 - 05.2023
- Drove a 10% sales increase through effective customer engagement.
- Developed campaigns and specific marketing strategies for clients.
- Identified marketing channels and target customers to optimize campaign effectiveness.
- Coordinated social media, public relations, and other teams to successfully launch product introductions.
- Representing client services and acquiring new customers while training, developing, and managing people daily.
- Processed over 15 customer orders weekly, ensuring accuracy and quality.
Sales Associate
Nike
06.2020 - 09.2021
- Provided excellent customer service through friendly interactions and reliable attendance
- Provided positive first impressions to welcome existing, new, and potential customers
- Maintained neat and attractive sales environment while assisting with setup of visual displays to enhance customer experience
- Managed inventory to ensure stock availability and organization
- Demonstrated effective time management by prioritizing tasks and meeting deadlines in a fast-paced environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Team Lead
Target
02.2019 - 06.2020
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
- Facilitated improvement in team communication by addressing concerns directly with members
- Maintained inventory and stocked shelves
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Teamwork Shift Leader
SUBWAY®Restaurants
07.2017 - 01.2019
- Exhibited leadership skills by coordinating product initiatives and team efforts.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Adapted to new tasks and challenges to support team goals.
- Prepared food with attention to customer requests and allergies.
- Trained new staff on company policies and best practices for service excellence.
- Effective Time Management
Education
GED -
Cerritos College
Norwalk, CA06-2027
High School Diploma -
Warren High School
Downey, CA06-2017
Skills
- Customer service
- Team Leadership
- Market research
- Time management
- Project coordination
- Team collaboration
- Data analysis
- Communication skills
Languages
Spanish
Timeline
Receptionist Administrator
Anaheim Indoor Market Place
07.2023 - Current
Sales Marketing
OLN Inc.
12.2022 - 05.2023
Sales Associate
Nike
06.2020 - 09.2021
Team Lead
Target
02.2019 - 06.2020
Teamwork Shift Leader
SUBWAY®Restaurants
07.2017 - 01.2019
GED -
Cerritos College
High School Diploma -
Warren High School