Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Paulette Wheeler

Lewisporte,NL

Summary

Dynamic Retail Sales Manager and Accounts Payable/Receiving Clerk. Excellent personable customer service. Skilled in cash handling and decision-making, consistently enhancing customer satisfaction and financial accuracy.Dependable with willingness to take on added responsibilities to meet goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

Lemuel C White Limited
02.2022 - Current
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
  • Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.

Accounts Payable/Receiving Clerk

S& S Excavating Limited
04.2007 - 11.2018
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
  • Enhanced vendor relationships through timely payments and clear communication channels.
  • Monitored aging reports for proactive collection efforts, reducing delinquent accounts receivable balances significantly over time.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Education

Business Management Diploma - Business Management

Keyin Technical College
Lewisporte, NL
08-1998

No Degree - Clerk Typing Certificate

Lewisporte District Vocational School
Lewisporte, NL
06-1984

Skills

  • Customer Service
  • Retail Operations
  • Sales expertise
  • Driven Work Ethic
  • Decision-Making
  • Cash Handling
  • Store Opening and Closing
  • Critical Thinking
  • Delegating Work
  • Product Merchandising
  • Relationship Building

Languages

English
Native or Bilingual

Certification

Whmis

Medical Terminology


Timeline

Retail Sales Manager

Lemuel C White Limited
02.2022 - Current

Accounts Payable/Receiving Clerk

S& S Excavating Limited
04.2007 - 11.2018

Business Management Diploma - Business Management

Keyin Technical College

No Degree - Clerk Typing Certificate

Lewisporte District Vocational School

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Paulette Wheeler