Eno Gift
Vancouver,BC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Imran Roofing Sheet Company
05.2023 - 05.2024
- I greeted all customers cheerfully and asked open-ended questions to determine their needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
Front Desk Receptionist
Ibiza Hotel & Resort
01.2019 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Developed strong working relationships with team members, fostering a positive work environment.
Assistant Front Office Manager
Deleb Global Links Limited
04.2017 - 05.2019
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees
- Balanced daily cash transactions, accurately maintaining financial records for the front office department
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards
- Managed room inventory to optimize revenue opportunities during high-demand periods
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings
- Ensured accurate billing procedures were followed consistently by front desk staff members.
Education
Bachelor of Science: Business Administration -
University Of Lagos
Lagos, NigeriaMBA - Business Administration
University Canada West
Vancouver, BC06.2025
Skills
- Customer Service
- Verbal and written communication
- Telephone Etiquette
- Cash Handling
- Listening Skills
- Time Management Customer Service
- Customer Engagement
- Critical Thinking
- Strategic Planning
- Marketing Strategies
Certification
Certified Digital Marketing Associate
Data Analyst using PowerBi, Python Programming,
Web & Analytics with GA4,
Timeline
Retail Sales Manager
Imran Roofing Sheet Company
05.2023 - 05.2024
Front Desk Receptionist
Ibiza Hotel & Resort
01.2019 - 03.2023
Assistant Front Office Manager
Deleb Global Links Limited
04.2017 - 05.2019
Bachelor of Science: Business Administration -
University Of Lagos
MBA - Business Administration
University Canada West
Certified Digital Marketing Associate
Data Analyst using PowerBi, Python Programming,
Web & Analytics with GA4,
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