Paula Stenson
Edmonton,AB
Summary
Passionate and dynamic community support worker, with a background in both front line and leadership. As a leader i develope strategies, provide training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead
E4C
02.2020 - Current
- Mentor team members and support them in their professional growth.
- Enter statistical information, maintain records and generate reports
- Negotiate and resolve conflicts with individuals and/or groups
- Support with crisis intervention
- Develop new professional relationships and grow current relationships with stake holders.
- Support and / or lead the development of operational guidelines, policies and procedures for the programs.
- Work and lead from a place of curiosity and creativity.
- Review, analyze data to create monthly reports that speak to program outcomes.
Kinship and Youth Support Worker.
Alta Care Resources
11.2016 - 02.2020
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Contributed to development of individualized plans to support youth goal achievement.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
Lead Educator
Collega
05.2008 - 12.2015
- Develop training paths and lesson plans.
- Provide outstanding customer service and brand recognition.
- Create techinical guides
- Detailed consultations with guests to ensure all expectations are meet or exceed.
- Working with community to provide services to the vulnerable community.
- Fundraising for Walk for Water.
- Complete weekly budgets, orders and inventory.
Education
Addictions Counsellor And Community Support Worker -
Reeves College
Edmonton, AB11.2016
High School Diploma -
J.Percy Page
Edmonton, AB06.1998
Skills
- Conflict resolution and Crisis Management
- Trauma Informed Practice
- Cultural Learnings
- Organized and Detailed file management
- Interagency Development
- Strong Interpersonal Skills
- Assertive Outreach
- Highly self-motivated, with proven ability to work independently and within teams settings
- Microsoft Word
- Google Applications
Accomplishments
- Successfully advocated for the expansion of the Youth Housing First Team, with included securing funding for two new positions.
- Police and Procedure development
- Developing and implementing creative solutions that remove barriers for those we serve.
- Continued professional and cultural development.
- Positive program and agency representation with other agencies and stake holders.
- Sat on the YEG Youth Committee
- Former Co-Chair of Edmonton. Kinship Co-op
- Sign on multiple leadership committees and focus groups
- .Successful program graduations with youth from the city's Y50
Languages
English
Native or Bilingual
French
Limited Working
Certification
- ASSIT
- First Aid
- Conflict Resolution
- Deescalation
- Continued Cultural Learning
- Disclosure
- On going Leadership Training
- FOIP
- Mediation
Volunteer with Edmonton Folk Fest
I have been volunteering with Edmonton Folk Fest for 6 years, Through these experiences i have made many friends and connections within the city. My son has been volunteering for 4 years. It is important to myself and my family to give back to the community we call home.
Timeline
Team Lead
E4C
02.2020 - Current
Kinship and Youth Support Worker.
Alta Care Resources
11.2016 - 02.2020
Lead Educator
Collega
05.2008 - 12.2015
Addictions Counsellor And Community Support Worker -
Reeves College
High School Diploma -
J.Percy Page
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