Paula Evans
Surrey,BC
Overview
9
9
years of professional experience
Work History
Tax Payers Service Agent
Canada Revenue Agency
04.2021 - 07.2024
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Facilitated workshops for local community organizations aimed at educating individuals about tax requirements, ultimately promoting greater understanding among constituents.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Worked closely with other departments to resolve taxpayer disputes quickly and efficiently, resulting in fewer escalated cases.
- Contributed to higher compliance rates by effectively communicating the importance of filing taxes accurately and on time.
Team Manager
Evolution Gaming
07.2017 - 12.2020
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Hair Salon and Spa Manager
Champers 64
12.2015 - 07.2018
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Education
Associate of Applied Science - Customer Support And Applied Arts
Glamour Plus School of Hair Design
Trenton, ON06-1989
High School Diploma -
Quinte Secondary
Belleville, ON06-1984
Skills
- Stress tolerance
- Tax software mastery
- Accounting principles
- Cross-cultural sensitivity
- Tax law
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Timeline
Tax Payers Service Agent
Canada Revenue Agency
04.2021 - 07.2024
Team Manager
Evolution Gaming
07.2017 - 12.2020
Hair Salon and Spa Manager
Champers 64
12.2015 - 07.2018
Associate of Applied Science - Customer Support And Applied Arts
Glamour Plus School of Hair Design
High School Diploma -
Quinte Secondary
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