Anju Jossy
Scarborough
Summary
Assertive & enthusiastic person with experience in the fields of management, operations, finance, sales and customer service. Detail-oriented team player with strong organizational skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tax Payers Service Agent
Government Of Canada
10.2022 - Current
- Handled calls promptly and with courteous professionalism.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Financial Advisor
Toronto Financial Academy
05.2021 - 10.2022
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Customer Experience & Operation Assistant Manager
Walmart
04.2021 - 04.2022
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Customer Experience Department Manager
Walmart
06.2020 - 03.2021
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Manager
Walmart
05.2019 - 06.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Front End Associate
Walmart
09.2017 - 05.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Director of Mature Student
Cambrian College
08.2018 - 04.2019
- A member of Cambrian Student Council at Cambrian College.
- Enhance the social & educational experience by creating a network of services & support, offering a channel for open communication, and assisting with the transition to college life.
- Acted as a resource for mature students on campus.
- Participated as a member of the executive in planning, setting and executing the overall objectives and policies of CSC.
- Participated in Transition Retreat & Leadership program held by Cambrian College.
Accounts Assistant
Poorna Tours & Travels
10.2016 - 06.2017
- Performed basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.
- Handled communication with clients and vendors via phone, email, and in-person.
- Dealt with Accounting (Journal, ledger, balance sheet).
Accounts Trainee
SB Global Education Resources Private
Limited
06.2016 - 09.2016
- Operated Tally (Purchase, inventory, discounts, sales, return inwards and outwards) Assisted with audits (cross-checking vouchers) and resolving discrepancies.
- Provided support to the accounting department.
Education
Post-Secondary Education - Project Management
Cambrian College of Applied Arts & Science
Greater Sudbury, ON04.2019
Post-Secondary Education - Organization Management
Cambrian College of Applied Arts & Science
Greater Sudbury, ON09.2017
Bachleors - Commerce, Taxation
St. Xaviers College For Women
Kerala, India03.2016
Skills
- Positive customer experience
- Customer relationship building
- Staff Management
- Policies and procedures
- Key Performance Indicators
- Schedule optimization
- Operations management
- Financial Management
- Job inspections
- Improvement initiatives
- Coaching and mentoring
- Budgeting
Accomplishments
National Service Scheme, Kerala, India (2016)
- Actively participated in community services.
- A part of collecting social,economic and health surveys in connection with various awareness programs.
- A part of medical camps for the villagers.
- Intercultural Police Ride along Exchange Program,Sudbury (2019).
- Participated in the orientation program and closing ceremony conducted by Sudbury police.
- Fostered the understanding of the role of police officers play in the community.
- Got an opportunity to go to patrolling with them and observe the issues they deal with on a day-to-day basis.
Career Fair Conference, Sudbury, ON (2019)
Student ambassador represented Cambrian College
Physical Fitness Management Personal Training Program, Sudbury, ON (2019)
- Acted as a client and attended regular workouts sessions at Cambrian college.
Certification
Joint health & Safety certification - Issued June 2021
LLQP Licensed- Financial services regulatory Authority of Ontario- Issued May 2021
Certificate in Accounting Technicians- Issued July 2016
Certificate in Computer Application- Issued March 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Tax Payers Service Agent
Government Of Canada
10.2022 - Current
Financial Advisor
Toronto Financial Academy
05.2021 - 10.2022
Customer Experience & Operation Assistant Manager
Walmart
04.2021 - 04.2022
Customer Experience Department Manager
Walmart
06.2020 - 03.2021
Customer Service Manager
Walmart
05.2019 - 06.2020
Director of Mature Student
Cambrian College
08.2018 - 04.2019
Front End Associate
Walmart
09.2017 - 05.2019
Accounts Assistant
Poorna Tours & Travels
10.2016 - 06.2017
Accounts Trainee
SB Global Education Resources Private
Limited
06.2016 - 09.2016
Post-Secondary Education - Project Management
Cambrian College of Applied Arts & Science
Post-Secondary Education - Organization Management
Cambrian College of Applied Arts & Science
Bachleors - Commerce, Taxation
St. Xaviers College For Women
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