Paula Coombs
Mississauga ON,ON
Summary
Dedicated and compassionate Human Services Professional with over 10 years of experience in client advocacy, crisis intervention, and case management. Seeking to contribute to the City of Toronto’s Shelter & Support Services as a Caseworker, leveraging my skills in intake assessments, housing navigation, and collaborative community engagement to support individuals and families experiencing homelessness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transitional Support Worker
Salvation Army Women’s Counselling Centre
11.2009 - 12.2021
- Delivered crisis intervention and transitional support to women fleeing abuse, many with intersecting mental health and housing challenges.
- Developed and implemented individualized action plans to support emergency needs and long-term stability.
- Advocated on behalf of clients with external agencies, housing services, legal counsel, and healthcare providers.
- Collaborated with multidisciplinary partners to coordinate wrap-around services and improve outcomes.
Violence Against Women Support Worker
Malton Neighbourhood Services
07.2010 - 10.2010
- Facilitated intake and assessment services for women and children in crisis.
- Provided trauma-informed one-on-one counselling and support during transition from abusive environments.
- Connected clients to relevant community supports and housing services.
- Assisted with empowerment strategies to promote self-sufficiency and long-term stability.
Education
Bachelor of Arts - Psychology
York University
06-2025
Diploma - Assaulted Women And Children Counsellor/Advocate
George Brown College
08-2009
Skills
- Certified in non-violent crisis intervention
- High-volume customer service experience
- Effective communication and documentation skills
- Flexible shift availability
- Emotional assistance
Languages
English
Full Professional
Certification
Grief Recovery Method Specialist, Certification 2021
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in local clean-up initiatives
- I like working with my hands and fixing things
Timeline
Violence Against Women Support Worker
Malton Neighbourhood Services
07.2010 - 10.2010
Transitional Support Worker
Salvation Army Women’s Counselling Centre
11.2009 - 12.2021
Bachelor of Arts - Psychology
York University
Diploma - Assaulted Women And Children Counsellor/Advocate
George Brown College
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