Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KAILLANY VITORIA SOUZA DOS SANTOS

Toronto

Summary

Reliable Cleaning Technician with over two years of experience delivering high-quality residential and commercial cleaning services. Known for meticulous attention to detail, adherence to safety protocols, and exceptional client communication. Committed to creating clean, welcoming environments for diverse clients. Bilingual in English and Portuguese, fostering client-focused interactions.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Nova Era Bakery
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Maintain cleanliness of front counter, service areas, and food preparation zones.
  • Operate POS system and engage with customers in a fast-paced setting, balancing front-of-house duties with cleaning responsibilities.

Cleaning Technician

Almedia Cleaning
02.2022 - 01.2023
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.

Education

High School Diploma -

Yorkdale Secondary School

Skills

  • Residential & commercial cleaning
  • Safe handling of cleaning chemicals & equipment
  • Attention to detail & thoroughness
  • Organization & time management
  • Client-focused communication (English/Portuguese)
  • Positive attitude & strong work ethic

Languages

Portuguese
Native or Bilingual

Timeline

Customer Service Associate

Nova Era Bakery
08.2023 - Current

Cleaning Technician

Almedia Cleaning
02.2022 - 01.2023

High School Diploma -

Yorkdale Secondary School

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KAILLANY VITORIA SOUZA DOS SANTOS