Paul Joshua Liu
Toronto
Summary
Results driven individual that provides six years of experience of strong client service, planning and problem solving. Committed to employer needs and vision.
Overview
8
8
years of professional experience
Work History
Senior Retail Parts Advisor
Downtown Mercedes-Benz
08.2024 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for selected models.
- Assist with wholesale and front counter in a timely manner.
- Networked to build client base and promote products to new and existing clients.
- Developed relationships with suppliers to secure competitive pricing on parts orders.
- Created invoices for each sale transaction.
Senior Retail and Wholesale Parts Advisor
Maple Hyundai
11.2022 - 07.2024
- Responds to and handles customer inquiries either on the phone or in person within a timely manner
- Follows ordering processes for customer and Service Department, updating back order statuses
- Prepare and ensure parts are ready for upcoming engines/appointments
- Restock fast moving parts to ensure it is never empty
- Processes returns and warranty as required
- Makes sure of inventory accuracy and check and report on low stock levels
- Assist the Parts Manager in resolving discrepancies between the computer inventory and the parts available in the dealership
- Deliver parts as needed for business operations, emergency orders
- Assists technicians at the back counter, wholesale and front counter
Retail and Wholesale Parts Advisor Wholesale and Counter
Yorkdale Ford Lincoln
03.2022 - 11.2022
- Process customer orders on a daily basis
- Ship and receive parts on a daily basis
- Maintain a clean and organize parts department
- Ensure Special order parts are ready for upcoming appointments
- Keeping up to date with bulletin/recalls and learning programs
Retail and Wholesale Parts Advisor Wholesale
Scarboro Kia
10.2018 - 03.2022
- Research the availability of certain parts, either within the dealership or from other sources as necessary
- Assists technicians at the back counter, wholesale and front counter
- Review body shop estimates to ensure right parts are being ordered
- Ship parts in a safely manner to body shops outside of territory
- Deliver parts as needed for business operations
Retail Sales Associate
Winners
Toronto, ON
01.2020 - 02.2021
- Provided product information and answered customer questions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front End Associate
Shoppers Drug Mart
Toronto, ON
04.2019 - 05.2020
- Recommended, selected and located merchandise based on customer desires.
- Stock inventory
- Price editing
- Greeted customers.
Service Porter, Lot attendant
Midtown Honda
09.2017 - 09.2018
- Greeted service drive in customers
- Properly maintained service and sales lot to ensure efficiency
- Shuttle customers as requested by Assistant Service Manager
- Maintained service facility by cleaning areas of customer seating, filling up coffee supplies and washroom for cleanliness satisfaction
Education
Some College (No Degree) - Human Resources Management
Canadian College of Business & Technology
05-2025
Marshall McLuhan Secondary
Toronto, ON06.2016
Skills
- Parts cataloging
- PBS, CDK & Reynolds & Reynolds experienced
- Warehouse/Department operations
- Shipping & Receiving procedures
- Retail experience
- Customer service
Languages
4
Timeline
Senior Retail Parts Advisor
Downtown Mercedes-Benz
08.2024 - Current
Senior Retail and Wholesale Parts Advisor
Maple Hyundai
11.2022 - 07.2024
Retail and Wholesale Parts Advisor Wholesale and Counter
Yorkdale Ford Lincoln
03.2022 - 11.2022
Retail Sales Associate
Winners
01.2020 - 02.2021
Front End Associate
Shoppers Drug Mart
04.2019 - 05.2020
Retail and Wholesale Parts Advisor Wholesale
Scarboro Kia
10.2018 - 03.2022
Service Porter, Lot attendant
Midtown Honda
09.2017 - 09.2018
Some College (No Degree) - Human Resources Management
Canadian College of Business & Technology
Marshall McLuhan Secondary