Paul Joshua Liu
Toronto,ON
Summary
Results driven individual that provides six years of experience of strong client service, planning and problem solving. Committed to employer needs and vision.
Overview
7
7
years of professional experience
Work History
Senior Parts Advisor
Downtown Mercedes-Benz
Toronto, ON
08.2024 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for selected models.
- Assist with wholesale and front counter in a timely manner.
Senior Retail and Wholesale Parts Advisor
Maple Hyundai
Maple, ON
11.2022 - 07.2024
- Responds to and handles customer inquiries either on the phone or in person within a timely manner
- Follows ordering processes for customer and Service Department, updating back order statuses
- Prepare and ensure parts are ready for upcoming engines/appointments
- Restock fast moving parts to ensure it is never empty
- Processes returns and warranty as required
- Makes sure of inventory accuracy and check and report on low stock levels
- Assist the Parts Manager in resolving discrepancies between the computer inventory and the parts available in the dealership
- Deliver parts as needed for business operations, emergency orders
- Assists technicians at the back counter, wholesale and front counter
Retail and Wholesale Parts Advisor Wholesale and Counter
Yorkdale Ford Lincoln
Toronto, ON
03.2022 - 11.2022
- Process customer orders on a daily basis
- Ship and receive parts on a daily basis
- Maintain a clean and organize parts department
- Ensure Special order parts are ready for upcoming appointments
- Keeping up to date with bulletin/recalls and learning programs
Retail and Wholesale Parts Advisor Wholesale
Scarboro Kia
Scarborough, ON
10.2018 - 03.2022
- Research the availability of certain parts, either within the dealership or from other sources as necessary
- Assists technicians at the back counter, wholesale and front counter
- Review body shop estimates to ensure right parts are being ordered
- Ship parts in a safely manner to body shops outside of territory
- Deliver parts as needed for business operations
Service Porter, Lot attendant
Midtown Honda
Toronto, ON
09.2017 - 09.2018
- Greeted service drive in customers
- Properly maintained service and sales lot to ensure efficiency
- Shuttle customers as requested by Assistant Service Manager
- Maintained service facility by cleaning areas of customer seating, filling up coffee supplies and washroom for cleanliness satisfaction
Education
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Marshall McLuhan Secondary
Toronto, ON06.2016
Skills
- Parts cataloging
- PBS, CDK & Reynolds & Reynolds experienced
- Warehouse/Department operations
- Shipping & Receiving procedures
Languages
English
Full Professional
Timeline
Senior Parts Advisor
Downtown Mercedes-Benz
08.2024 - Current
Senior Retail and Wholesale Parts Advisor
Maple Hyundai
11.2022 - 07.2024
Retail and Wholesale Parts Advisor Wholesale and Counter
Yorkdale Ford Lincoln
03.2022 - 11.2022
Retail and Wholesale Parts Advisor Wholesale
Scarboro Kia
10.2018 - 03.2022
Service Porter, Lot attendant
Midtown Honda
09.2017 - 09.2018
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Marshall McLuhan Secondary