Paul Daniels

• Managed day-to-day business operations as well as managed caregiving staff, including staffing and scheduling
• Consulted with customers and caregivers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform functions within scope of non medical caregiving
• Performed in person consultations / assessments with prospective families and clients to determine needs
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Oversaw business budget planning and administration, accounting functions, including twice monthly payroll for staff of 25 to 35 employees

Trained and managed representatives for an in-house business to business telemarketing company

Supervised nationwide outbound collection callls on past due or delinquent accounts, as well as inbound customer service issues involving price adjustments and merchandise exchanges

Coordinated payroll for over 40 employees, and assisted Human Resources in new hires and terminations

Instituted bonus and commission structures to be implemented for various teams

Managed sales representatives for inbound and outbound telemarketing including both business to business and consumer transactions

Controlled up to 5 high profile accounts simultaneously and overseeing over 100 sales representatives, for clients such as AT&T, Advanta, Honeywell Home Security Systems, and Enron.

Produced daily, weekly, and monthly target quotas for each project