Paul Brown

Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Modeled best practices for sales and customer service.

• Supervised 500 locations to enforce high-quality standards of operation.
• Modeled best practices for sales and customer service.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• Achieved Acura Sales Certified status ahead of schedule
• Matched production of 10 year veteran in month four
• Assisted team to achieve number 1 ranking in Western Canada YTD

• Handled an average of 250 calls weekly. Management praised excellent client interactions and call volume
• Managed incoming calls to Service BC 811 regarding Covid-19 and other health concerns focused on compliance and empathy.

• Educated customers on vehicle selection and promotions to enhance sales
• Managed over 30 customer calls per day while juggling in person client meetings

• Sold residential solar projects worth $40K
• Customized 10 page digital proposals for clients highlighting ROI benefits using satellite imagery customized proposals & contracts
• Was Instrumental in introducing battery back up storage verses generator to presentations for energy independence and increasing project another $15k to $30K during grid down times for clients

• Salesman of the year for years 2013,2014,2015
• Ranked as 27% ahead of 20 year veteran achieving highest volume maintaining 97.4% KPI
• Fostered ranking Fastest10 Growing Nissan Stores of 2014 in Canada

• Created and built successful 42 seat restaurant and catering business for special occasions and business meetings
• Fostered clientele growth by exceeding customer needs and developed friendly rapport with customers