Patti Wagner
St Clements,ON
Summary
In my many years employed at Manulife Financial, I have gained experience within Group Benefits. I have an understanding of products offered. I have also learned various different systems, such as:
- Strong Excel skills
- Query Analyzer - SQL
- Manuconnect:
- Prod
- UAT
- FMO
- SIT
- Ultra Edit
- Notepad ++
- MicroSoft Word
- Mainframe Applications:
- Clients II
- TSO
- RDS Reporting
Overview
35
35
years of professional experience
Work History
System Specialist
Manulife Financial
08.2011 - Current
- Manage client/HRIS provider relationship to build an eligibility file based on a specification document to gather data from client HRIS system to load to Manulife administration system
- Data is used to update an enroller system to allow members to make benefit selections via the Plan Member site
- Confirm integrity of test file
- Implementation of eligibility file
- Work on drop dead timelines, focus on escalations and issues impacting timeline
- Project manager role - ownership of electronic file implementation process from start to finish
- Participate in on-going training and procedure development
- Identify client needs and develop action plan
- Support technical projects and system releases
- Clear understanding of system processes and interaction with downstream effects
Various Positions
Manulife Financial
09.1988 - Current
- During my career at Manulife Financial, I have held various positions, such as:
- System Specialist - Aetna Upgrade Project
- Member Set Up Specialist
- Client Set Up Specialist
- Business System Support
- Customer Service Centre
Education
Business Program -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.1988
High School Diploma -
Elmira District Secondary School
Elmira, ON06.1987
Skills
- Strong analytical and problem solving skills
- Technical industry knowledge
- Adapt to various technology programs
- Ability to multi-task
- Work with high volumes in a deadline oriented, fast paced environment
- In depth knowledge of Group Benefits
- Fast learner
- Dedicated to continuous improvement
- Accountable
- Excellent communication
- Clearly articulate business needs - technical and non-technical
- Resilient
Timeline
System Specialist
Manulife Financial
08.2011 - Current
Various Positions
Manulife Financial
09.1988 - Current
Business Program -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Elmira District Secondary School
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