Syed Muhammad Omer Sikander
Mississauga,ON
Summary
Expert DevOps engineer and PMP professional brings over two years of experience and track record of success in IT industry with Successful completion of new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Specialist
Majorel
09.2022 - Current
- Monitored network hardware operations to evaluate proper configuration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Collaborated with stakeholders to enhance ITIL (e.g incident, problem and change management ) system utilization and efficiency by customizing business processes.
- Prepared documentation on policies and procedures for operating ITSM systems.
- Set system metrics and thresholds to maintain proper operational continuity.
- Trained employees in use of ITIL system, overseeing onboarding process and verifying trainee competence.
- manage, implement and update V&V activities as per V& V plan
- review all necessary V&V tasks, test procedures and test results ant allocate responsibilities to appropriate parties.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Prepared documentation on policies and procedures for operating ITSM systems.
- Set system metrics and thresholds to maintain proper operational continuity.
- Trained employees in use of ITIL system, overseeing onboarding process and verifying trainee competence.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Sales Lead Manager
Inkeros
06.2021 - 08.2022
- Attended weekly meetings to discuss and optimize strategies.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
- Produced sale reports per week to analyze performance against team goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Manager, Business Development
EWorldTrade (no.1 Pakistani B2B Marketplace)
03.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed and primed markets in USA, Europe & China.
- Business Development and closing the client.
- Responsible for timely delivery of mandates and generating new business leads.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, approving potential customers for business.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Providing monthly updates/reporting to the Sales Director.
- Record keeping, decision making, organizing and coordinating processes and events responsibilities as a senior business development manager
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate Consultant
FMCG & IT ( Carter Fleming Corp, Middle East )
01.2016 - 01.2017
- provided recruitment solutions, including permanent placements of professionals in healthcare, digital and financial felids.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
Bachelor of Science - Commerce And Business Administration
Sindh Institute of Managment And Technology
Karcahi, Pakistan 01.2019
Internship - Internship
Global Graduate Training Program
United Arab Emirates06.2015
Skills
- knowledge of window server technology, hybrid cloud infrastructure services ( eg window infrastructure (AD, DNS, DHCP) IIS web administration, DevOps, Microsoft azure, Microsoft systems center suite, hyper Virtualization, endpoint protections, data backus)
- customer service and IT service delivery
- troubleshooting and IT operations management
- IT Systems Support
- excellent Oral, written, interpersonal and organizational skills
- strong analytical reasoning and problem solving skills
- proven ability to work under pressure and consistently meet deadlines
Certification
- PMP - Project Management Professional
- AWS Dev Operations Engineer
Timeline
System Specialist
Majorel
09.2022 - Current
Sales Lead Manager
Inkeros
06.2021 - 08.2022
Assistant Manager, Business Development
EWorldTrade (no.1 Pakistani B2B Marketplace)
03.2020 - 06.2021
Associate Consultant
FMCG & IT ( Carter Fleming Corp, Middle East )
01.2016 - 01.2017
Bachelor of Science - Commerce And Business Administration
Sindh Institute of Managment And Technology
Internship - Internship
Global Graduate Training Program
Similar Profiles
Marites BalinesMarites Balines
CSR III - Resource Coordinator at MajorelCSR III - Resource Coordinator at Majorel
jirari zakariajirari zakaria
CONTENT MODERATOR at MAJORELCONTENT MODERATOR at MAJOREL
Dimitris AndroulakisDimitris Androulakis
Social Media Content Moderator at MajorelSocial Media Content Moderator at Majorel
Gloria BaronchelliGloria Baronchelli
Team Leader at MajorelTeam Leader at Majorel
Eniola AdelekeEniola Adeleke
Volunteer at Christie Ossington Neighbourhood CentreVolunteer at Christie Ossington Neighbourhood Centre