Patsy Capstick
Chilliwack,BC
Summary
Energetically driven Coordinator/Keyholder at TJX Winners, I excel in enhancing team productivity and customer satisfaction through exceptional organizational skills and effective communication. Proven ability in multitasking and loss prevention, I've successfully managed multiple projects, boosting operational efficiency. My collaborative spirit and keen attention to detail have significantly contributed to achieving and surpassing company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator/keyholder
TJX Winners
Chilliwack, BC
04.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Sales Associate
TJX Companies
Chilliwack, BC
02.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Avenue Comprehensive
Uk High School06.1988
Skills
Great customer service
Loss prevention
Organized
Works well alone and as part of a team
Great at multitasking
Languages
English
Native or Bilingual
Certification
First aid
Timeline
Coordinator/keyholder
TJX Winners
04.2022 - Current
Sales Associate
TJX Companies
02.2018 - 04.2022
High School Diploma -
Avenue Comprehensive