Patrick Nzau Lenda
Ottawa,ON
Summary
* Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
* Physically fit, healthy, able to sit, bend, stand, walk for extended periods of time.
* Autonomous, patient, empathetic, organized, responsible and works well in team or alone
* Excellent decision-making ability and problem solving
* Ability to work a flexible schedule including evenings and weekend
Overview
17
17
years of professional experience
Work History
Customer Support Advisor
African Bank
05.2008 - 03.2020
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
Customer Service Cashier
International Bank Of Credit
03.2003 - 10.2007
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with clients regarding account services, statements, and balances.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
College Saint Joseph (ELIKYA)
DR Congo10.2001
Skills
- Customer Communication and Empathy
- Account Management
- Product and service solutions
- Organizational Skills
- Call Center Operations
- Complaint Handling
Languages
English and French
Native or Bilingual
Timeline
Customer Support Advisor
African Bank
05.2008 - 03.2020
Customer Service Cashier
International Bank Of Credit
03.2003 - 10.2007
High School Diploma -
College Saint Joseph (ELIKYA)
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