Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Assistant Services Group
Laplante, NB
06.2021 - 09.2023
Investigated and resolved customer inquiries and complaints quickly.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Blackhawk Networking
Miramichi, NB
06.2017 - 07.2017
Investigated and resolved customer inquiries and complaints quickly.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded to customer requests for products, services, and company information.
Education
Diploma In Business Administration Management - Business Administration
New Brunswick Community College
Miramichi, NB
06.2021
High School Diploma -
Ecole Secondaire Nepisiguit
Bathurst, NB
06.2005
Skills
Customer Service
CRM Software
Salesforce CRM
Customer Relationship Management (CRM)
Service standard compliance
Computer Skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Assistant Services Group
06.2021 - 09.2023
Customer Service Representative
Blackhawk Networking
06.2017 - 07.2017
Diploma In Business Administration Management - Business Administration