Patrick Turcar
San Diego
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales/ customer service
WeldTec Designs
San Diego
04.2024 - Current
- Manage high-volume inbound inquiries via phone and email, delivering tailored solutions and a high level of customer service.
- Coordinate custom installation orders, acting as the main point of contact between customers, sales, and production teams.
- Resolve customer issues efficiently, maintaining strong customer satisfaction and retention across direct-to-consumer and dealer channels.
- Build and maintain long-term relationships with customers and dealers, contributing to consistent sales growth.
- Collaborate with internal teams to ensure seamless order fulfillment, inventory coordination, and timely delivery.
- Contribute to revenue growth through a combination of inbound sales support and customer retention strategies.
- Systems & Tools: CRM (customer tracking, follow-ups, pipeline management), Fishbowl (inventory management), Trello (project/order tracking), high-volume email communication
Community Solutions Sales Rep / Sales Facilitator
Charter Communication
09.2021 - 10.2023
- Built relationships with Charter Communications community solutions properties.
- Took inbound sales calls and cross-sold additional products to help save customers money and ensure the best decisions based on their needs.
- Assisted with training and development of new hires in the sales department.
- Handled inbound retention calls to retain customers considering service disconnection.
Sales / customer service
Auto Anything
04.2019 - 02.2021
- Built relationships with automotive shops and provided excellent customer service and sales experiences.
- Took inbound sales calls and provided detailed information for correct fitment and pricing.
- Sold aftermarket accessories for cars, trucks, and SUVs, ensuring correct fitment and application for customer needs.
Member Services Team Lead / Sales
Mission Federal Credit Union
08.2016 - 01.2018
- Promptly responded to inquiries from members, staff, and clients via telephone, mail, email, and fax.
- Consulted with members to evaluate needs and determine best options.
- Acted as point of contact in team manager's absence.
Member Services / Sales / Online Banking Specialist
Use Credit Union
San Diego
03.2015 - 07.2016
- Developed empathetic client relationships and earned a reputation for delivering exceptional customer service.
- Responded to questions and concerns about services, escalating calls appropriately.
- Answered customer telephone calls regarding existing accounts.
Education
High School Graduate -
Roosevelt High School
Sioux Falls, SDSkills
- Creative
- Energetic
- Teamwork
- Leadership
- Task Accomplishment
- Deadline Management
- Flexibility
- Adaptability
- Customer Service
- Sales
Timeline
Sales/ customer service
WeldTec Designs
04.2024 - Current
Community Solutions Sales Rep / Sales Facilitator
Charter Communication
09.2021 - 10.2023
Sales / customer service
Auto Anything
04.2019 - 02.2021
Member Services Team Lead / Sales
Mission Federal Credit Union
08.2016 - 01.2018
Member Services / Sales / Online Banking Specialist
Use Credit Union
03.2015 - 07.2016
High School Graduate -
Roosevelt High School