Patrick Tefegue Mbeutchop
Edmonton,AB
Summary
Bilingual (English/French) administrative professional with extensive experience in customer service, technical troubleshooting, and operational logistics. Proficient in Microsoft Office, data management, and inventory tracking, with a proven ability to independently coordinate external vendors and secure deliveries. Highly motivated team player dedicated to fostering a positive, well-organized office environment
Overview
11
11
years of professional experience
Work History
Independent Contractor / Driver
Uber, Lyft and Amazon
Edmonton, AB
09.2025 - Current
- Operate and maintain a personal, fully insured vehicle to conduct timely and secure transportation and deliveries across Edmonton.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed independent work schedules, maintained vehicle safety and reliability, and adhered strictly to operational and safety protocols.
Sr Advisor I, Blended Support - Bilingual
Concentrix
Edmonton, AB
10.2023 - 08.2025
- Managed high-volume telephone and email communications, providing professional, accurate, and confidential customer support.
- Executed detailed administrative tasks, including managing documentation flow, processing requests, and meticulously updating address information in company databases.
- Mastered complex proprietary software systems for rapid data entry, account management, and issue resolution.
- Collaborated cross-functionally to resolve escalated administrative and customer issues, maintaining a positive, solution-oriented approach in a fast-paced environment.
IT Service Desk Analyst
Meps Air Quality
Edmonton, AB
10.2022 - 10.2023
- Provided exceptional customer service during daily interaction via telephone, email, and in-person, guiding users through problem resolution with a highly professional demeanor.
- Managed the setup, deployment, and regular maintenance of office equipment, including printers and workstations, ensuring optimal operational readiness.
- Assisted in maintaining documentation for IT procedures, ensuring accuracy and accessibility for team members.
General Helper
Horizon North Camps & Catering
Edmonton, AB
07.2022 - 10.2022
- Conducted regular inventory checks and managed the tracking and restocking of operational supplies, ensuring adequate stock levels were consistently maintained
- Maintained the organization and cleanliness of designated facilities, workspaces, and storage areas, strictly adhering to operational health and safety protocols
- Assisted in managing fast-paced daily operations, executing assigned tasks with a high degree of reliability to support optimal team workflow and efficiency.
IT Support Specialist
LA MAISAF SARL
Douala, Cameroon
06.2015 - 04.2022
- Performed regular cleaning, configuration, and maintenance of office hardware, including printers and workstations, ensuring optimal operational readiness.
- Delivered prompt, professional support to internal users via telephone and in-person, addressing inquiries and resolving issues to enhance overall office workflow.
- Coordinated with external vendors and technicians via telephone to assess facility issues, serving as the primary on-site contact to them.
- Managed the end-to-end ordering of operational services by securing service estimates, presenting details to management for approval, and tracking final completion.
- Facilitated clear verbal and written communication between external contractors and internal management, providing detailed administrative reports upon project completion.
Education
Diploma - IT Systems Administration
Northern Alberta Institute of Technology
Edmonton06-2027
Bachelor of Science - Administration And Security of Networks
Institut Universitaire De La Côte
Douala, Cameroon10-2015
Higher National Diploma - Industrial Data
Institut Universitaire De La Côte
Douala, Cameroon08-2011
Skills
- Time management
- Attention to detail
- Office equipment maintenance
- Confidentiality handling
- Data entry
- Verbal communication
- Customer service
- Inventory management
- Microsoft office proficiency
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Independent Contractor / Driver
Uber, Lyft and Amazon
09.2025 - Current
Sr Advisor I, Blended Support - Bilingual
Concentrix
10.2023 - 08.2025
IT Service Desk Analyst
Meps Air Quality
10.2022 - 10.2023
General Helper
Horizon North Camps & Catering
07.2022 - 10.2022
IT Support Specialist
LA MAISAF SARL
06.2015 - 04.2022
Diploma - IT Systems Administration
Northern Alberta Institute of Technology
Bachelor of Science - Administration And Security of Networks
Institut Universitaire De La Côte
Higher National Diploma - Industrial Data
Institut Universitaire De La Côte