Willy Shublaq

Delivery Driver Independent Contractor

Fleets Optics

01.2022 - Current

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Kept detailed mileage and fuel reports to track overall fuel costs.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Followed corporate procedures to maintain company and customer data confidentiality.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Successfully avoided time delivery delays by carefully planning best routes.
Documented mileage, deliveries, pickups, customer issues and damages.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Fostered positive working relationships with regular customers.
Minimized company liability and risks to loads by obeying traffic laws.
Inspected load security and checked for damages.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Kept detailed records of deliveries and money received from customers.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Protected people and equipment from hazardous materials by using correct procedures.
Filled out load paperwork and DOT-mandated log books.
Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Consulted with customers to assess needs and propose optimal solutions.
Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

FOUNDER AND CEO

GTA Market Liquidation

01.2022 - Current

Collaborated with top-performing sales team to provide outstanding customer service and develop solutions to meet individual customer needs

GENERAL MANAGER

Next Media Inc

01.2019 - 01.2022

Led a team of successful cell phone sales professionals, with expertise in retail management and product presentation

BUSINESS OWNER

Best Wireless Inc

01.2010 - 01.2019

Managed the daily operations, services and development of a retail telecommunications store

Summary

Overview

Work History

Delivery Driver Independent Contractor

FOUNDER AND CEO

GENERAL MANAGER

BUSINESS OWNER

Education

DIPLOMA IN ENGINEERING -

CERTIFICATE IN COMPTIA NETWORK -

SKILLED TRADE CERTIFICATE IN NOVELL EDUCATION CERTIFICATE -

BACHELOR'S DEGREE IN BACHELOR OF BUSINESS - MARKETING -

Skills

Proskills

Languages

Timeline

Delivery Driver Independent Contractor

FOUNDER AND CEO

GENERAL MANAGER

BUSINESS OWNER

DIPLOMA IN ENGINEERING -

CERTIFICATE IN COMPTIA NETWORK -

SKILLED TRADE CERTIFICATE IN NOVELL EDUCATION CERTIFICATE -

BACHELOR'S DEGREE IN BACHELOR OF BUSINESS - MARKETING -

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