Patrick Smith
Fall River
Summary
Performance-driven individual with a passion for sales, team building and customer satisfaction. Skilled at introducing products, educating clients and staff and implementing new sales strategies from industry best practices. Loyal, dedicated leader with an extensive background in management, sales, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Finance Manager
Pine Acres RV PEI
04.2023 - Current
- Successfully guided customers in selecting suitable financing options and protection plans, aligning their needs with budgetary constraints to maximize sales opportunities.
- Developed innovative strategies for growth during training for General Manager position, contributing valuable insights that enhanced operational efficiency and revenue generation.
- Facilitated customer financing by collaborating with banks to secure approvals, ensuring a seamless experience while maintaining profitability for the dealership.
- Achieved recognition as the top finance manager across all locations in September 2024, demonstrating exceptional performance and commitment to customer satisfaction.
Finance Manager
Fairley and Stevens Ford
11.2022 - 04.2023
- Successfully guided customers in selecting suitable financing options and protection plans, aligning their needs with budgetary constraints to maximize sales opportunities
- Developed innovative strategies for growth during training for General Manager position, contributing valuable insights that enhanced operational efficiency and revenue generation
- Facilitated customer financing by collaborating with banks to secure approvals, ensuring a seamless experience while maintaining profitability for the dealership
- Achieved recognition as the top finance manager across all locations in September 2024, demonstrating exceptional performance and commitment to customer satisfaction
- Gained valuable finance and brand experience within a high-performing domestic dealership
- Improved and expanded total store product penetration
- Total store Finance and Insurance average ranking top for Ford in Atlantic Canada ongoing throughout 2023 for first time in 75-year history
- Fostered a collaborative and customer-focused culture between the sales and finance department to drive revenue, growth and customer loyalty
Finance Manager
Atlantic Mazda
08.2021 - 11.2022
- Facilitated the financing process for customers purchasing new and used vehicles, including loan applications and credit assessments
- Negotiated loan terms and interest rates with lending institutions to secure favorable financing options for customers
- Collaborated with sales team members to structure vehicle purchase deals that maximize profitability while meeting customer needs
- Cultivated strong and lasting relationships with customers, ensuring a positive experience throughout the purchasing process
Sales Consultant
Atlantic Mazda
06.2021 - 08.2021
- Consulted with long-term, new and prospective customers and enhanced the vehicle sales experience
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Achieved excellent sales results from honest, attentive and customer-centric sales approach and subsequently promoted to Finance Manager within 3-month period
Service Manager
ProShine
12.2020 - 06.2021
- Defined department objectives and monitored performance to facilitate operations, as well as holding weekly team meetings to ensure key defined company objectives for Steele Auto group were met
- Effectively managed reconditioning processes for all Steele Auto Group store inventory in Moncton area
- Hired, trained and developed service department staff to drive performance
- Aided in renovations and changes in company procedures including health and safety during pandemic
General Manager
Sparkle Auto Spa
11.2017 - 12.2020
- Worked alongside EBlock auto auction management team to create profitable revenue streams and efficiently grow business sales
- Built and maintained loyal, long-term customer relationships through effective account management
- Communicated with vendors and clients to facilitate timely payments
- Directed recruitment, selection and hiring processes
Internal Manager
Atlantic Mazda
01.2015 - 11.2017
- Researched market competitors to identify potential new products and service opportunities
- Developed and implemented digital marketing plans that incorporate social media platforms and video campaigns for new and reconditioned vehicles
- Management of processing to ensure efficient turn around in areas such as: transit damage processing, lease protection processing, warranty administration, vehicle estimation, work order processing, billing and payments
Skills
- Sales Strategies
- Sales Closing
- Customer Relationship Management
- Process Implementation
- Business Administration
- Product and Service knowledge
- Business Development
- Team Building
- Goal-oriented Mindset
- Strong Negotiation Skills
Certification
- First Canadian Foundations of Success Workshop Training, 01/01/21
- First Canadian Foundations of Success Workshop Training, 01/01/22
- First Canadian Foundations of Success Workshop Training, 01/01/23
- Red Cross First Aid Training, 01/01/23
Timeline
Finance Manager
Pine Acres RV PEI
04.2023 - Current
Finance Manager
Fairley and Stevens Ford
11.2022 - 04.2023
Finance Manager
Atlantic Mazda
08.2021 - 11.2022
Sales Consultant
Atlantic Mazda
06.2021 - 08.2021
Service Manager
ProShine
12.2020 - 06.2021
General Manager
Sparkle Auto Spa
11.2017 - 12.2020
Internal Manager
Atlantic Mazda
01.2015 - 11.2017
- First Canadian Foundations of Success Workshop Training, 01/01/21
- First Canadian Foundations of Success Workshop Training, 01/01/22
- First Canadian Foundations of Success Workshop Training, 01/01/23
- Red Cross First Aid Training, 01/01/23
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