Patrick Ortega
Montreal,QC
Summary
Experienced Account Manager at Apple Inc. with a strong track record in client relationship management, issue resolution, and revenue growth. Expert in CRM systems and strategic account management. Skilled at identifying client needs, delivering tailored solutions, and managing complex accounts. Known for adaptability, collaboration, and consistently driving results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Account Manager
Apple Inc.
09.2023 - Current
- Consistently exceeded quarterly targets, generating over $1M USD in booked relationship sales per quarter with high-profile Montreal-based clients including DYNAMITE, Budge Studios, LAMOUR, and Aylo Services.
- Increased client satisfaction scores by proactively building strong, trust-based relationships and addressing client needs with urgency and precision.
- Maintained a client retention rate exceeding 20% YoY by delivering exceptional service and anticipating business needs ahead of time.
- Managed a diverse portfolio of key accounts, ensuring seamless communication, timely deliverables, and strategic alignment with client goals.
- Resolved high-stakes escalations with diplomacy and speed, and tangible solutions preserving business relationships and preventing potential revenue loss.
- Drove team engagement and collaboration, contributing to a high-performing work environment and improved cross-functional execution.
Legal Assistant
Global Mindful Solutions Inc.
04.2022 - 01.2024
- Safeguarded sensitive client data, ensuring full compliance with legal confidentiality standards and regulatory requirements.
- Streamlined office operations by managing complex scheduling, tracking key deadlines for motions, hearings, and filings.
- Enhanced attorney-client communication by coordinating meetings, providing timely updates, and relaying critical case information, resulting in improved client satisfaction.
- Efficiently managed high-volume caseloads, maintaining meticulous accuracy when drafting pleadings, summarizing depositions, and organizing case files.
- Accelerated case resolution timelines by preparing, organizing, and filing essential legal documents ahead of deadlines.
- Conducted comprehensive client intake interviews, capturing key facts that directly contributed to the development of successful legal strategies.
Legal Assistant
Patricia O'Connor, Attorney at Law
01.2022 - 01.2024
- Contributed to the 2024 certified Class Action lawsuit against the Canadian Armed Forces, supporting key legal processes in a nationally significant case.
- Assisted in drafting of complex settlement agreements, helping facilitate amicable resolutions across multiple claimant cases.
- Strengthened case strategy by delivering timely, accurate legal research and analysis, directly enhancing attorney preparedness and effectiveness in negotiations.
Assistant Maitre D'
G&R À Votre Service
04.2022 - 12.2023
- Ensured seamless guest experience by proactively supporting servers, food runners, and bussers in maintaining a clean, organized, and guest-ready dining environment.
- Managed staff scheduling, ensuring optimal shift coverage to maintain smooth front-of-house operations during peak and off-peak hours.
- Trained and onboarded new host staff, reinforcing customer service best practices and restaurant policies to uphold consistently high service standards.
Restaurant Waiter
Souvenirs Thai Inc.
04.2019 - 09.2023
- Maintained clean and organized dining areas to support a positive and welcoming guest experience.
- Built friendly rapport with regular customers, helping create a warm and inviting atmosphere.
- Quickly reset and cleaned tables to support team efficiency and ensure steady guest flow during busy shifts.
- Answered guest questions and took orders accurately, offering menu suggestions and ensuring a smooth dining experience.
Education
Bachelor of Arts - Political Science
McGill University
MontrealAssociate of Arts - Social Sciences
John Abbott College
Sainte-Anne-de-BellevueSkills
- Teamwork and collaboration
- CRM proficiency
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Opportunities identification
- Sales forecasting
- Issue resolution
- Networking skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Tagalog
Professional Working
Timeline
Account Manager
Apple Inc.
09.2023 - Current
Legal Assistant
Global Mindful Solutions Inc.
04.2022 - 01.2024
Assistant Maitre D'
G&R À Votre Service
04.2022 - 12.2023
Legal Assistant
Patricia O'Connor, Attorney at Law
01.2022 - 01.2024
Restaurant Waiter
Souvenirs Thai Inc.
04.2019 - 09.2023
Bachelor of Arts - Political Science
McGill University
Associate of Arts - Social Sciences
John Abbott College