Patrick Norman
Orleans,Canada
Summary
Knowledgeable Technical Advisor seeking new role. Leveraged technical expertise to provide impactful solutions and support, driving efficiency and innovation. Demonstrated proficiency in problem-solving and client communication, consistently delivering optimal outcomes.
Overview
14
14
years of professional experience
Work History
IM/IT Technical Advisor
Employment and Social Development Canada
10.2020 - Current
- Report directly to the Data Intelligence team manager within the Chief Data Officer Branch (CDOB)
- Perform data architecture, design and implementation of on-premise enterprise data warehouse (EDW)
- Implementation of on-premise master data management system (MDM) within EDW
- Move on-premise EDW to Azure (Microsoft) cloud
- Lead ETL developer on departmental priority project to modernize Passport data reporting
- Established a data pipeline with an external Government of Canada department for Passport
- Design and implementation of Passport data lake and data mart to support reporting to Minister, Cabinet and Regions
- Develop and support data pipelines for downstream applications Passport Application Status Checker (PASC) and Passport Workload Management (WLM)
IM/IT Technical Advisor
Employment and Social Development Canada
07.2019 - 10.2020
- Report directly to the CPMS manager
- Provide advice, analysis, recommendations, coaching, mentoring, and solutions on technical subjects to developers, managers, and directors
- Used the Citrus API to architect a solution to automate regression tests for the CPMS web service
- Automated CPMS web service build and deploy processes using Maven and Jenkins
- Provided application-specific technical analysis, advice and support for upcoming projects
- Ensured alignment of individual development teams with policies, suggesting changes and remediation efforts where needed
- Conducted code reviews
- Made recommendations to management on technical production issues and provided estimated repair dates
IM/IT Team Lead
Employment and Social Development Canada
08.2017 - 07.2019
- Managed a technical team composed of eight developers, which are spread out across eastern Canada
- Providing weekly status reports to management with regards to current and upcoming projects
- Workload distribution amongst team members of varying experience levels
- Advising management on complex issues
- Participating in project planning, analysis, and design sessions (Agile, SCRUM, KANBAN, etc.) for new projects
- Negotiating agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Developed team communications and information for project status meetings
- Resolved conflicts and negotiated agreements between clients in order to reach win-win solutions to disagreements and clarify misunderstandings
IM/IT Programmer Analyst
Employment and Social Development Canada
05.2011 - 08.2017
- Primarily database and Java development
- Solving production issues on demand and sometimes under strict deadlines
- Learned crucial data analysis techniques
- Communicating with team lead and clients (i.e
- Providing status reports and impact assessments)
- Producing test plans and developing test cases
- Writing technical documentation
- Presenting solutions
- Gained extensive experience with SQL and PL/SQL
- Developed an exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
BBA - Management Information Systems
University of Ottawa
Ottawa, ON04-2012
Skills
- Technical operations management
- Network administration
- Application architecture
- Azure data factory and synapse
- Resource allocation
- Planning and implementation
- DevOps principles
- Project Management
- Code review
- Data architecture
- Cloud data engineering
- Cloud development
- Client Focused
- Customer requirement prioritization
- Enterprise applications
- Team leadership
- Risk Management
- Troubleshooting
technical issues - Technical reports and documentation
- Mentoring and training
- Data analysis and problem solving
Languages
English
Elementary
Timeline
IM/IT Technical Advisor
Employment and Social Development Canada
10.2020 - Current
IM/IT Technical Advisor
Employment and Social Development Canada
07.2019 - 10.2020
IM/IT Team Lead
Employment and Social Development Canada
08.2017 - 07.2019
IM/IT Programmer Analyst
Employment and Social Development Canada
05.2011 - 08.2017
BBA - Management Information Systems
University of Ottawa
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