Patrick Murray
Edmonton
Summary
Proven leader in enhancing customer experiences and streamlining operations, notably at Vinomania, where I spearheaded sales strategies and optimized warehouse efficiency. Skilled in team collaboration and effective time management, I excel in fast-paced environments, achieving significant improvements in order fulfillment rates and client satisfaction.
Overview
20
20
years of professional experience
Work History
Host & Driver
Color Di Vino
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Warehouse Manager
Unwined
01.2020 - 08.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
Warehouse Distribution Manager
Prestige Wines
09.2020 - 05.2024
- Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
- Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
- Increased warehouse efficiency by streamlining inventory management processes.
Sales Manager & Warehouse Manager
Vinomania
09.2005 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
- Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Bachelor of Arts - History & Philosophy
University of New Brunswick
Fredericton, NB04-1993
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Professional Working
Timeline
Host & Driver
Color Di Vino
09.2024 - Current
Warehouse Distribution Manager
Prestige Wines
09.2020 - 05.2024
Warehouse Manager
Unwined
01.2020 - 08.2024
Sales Manager & Warehouse Manager
Vinomania
09.2005 - 01.2020
Bachelor of Arts - History & Philosophy
University of New Brunswick
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