Anthony Aguilera

HOST

• Checked in patients for appointments & visitations
• Escorted patients to desired destinations & collected wheelchairs throughout the hospital
• Coordinated with volunteers to enhance patient experience
• Provided personal attention to long term patients
• Maintained a friendly yet professional persona at all times

VALET

• Greeted arriving guests and explained car retrieval procedures.
• Notated damages to vehicles to reduce exposure to risk & lawsuits.
• Assisted guests with wheelchairs or other special requests, contributing to an overall positive experience at the establishment.
• Drove vehicles to parking area, secured vehicles & returned tag and keys to key booth
• Handled cash/card transactions responsibly, accurately recording payments & tips received from guests for valet services.

• Separated & loaded boxes onto conveyer belt and understanding conveyer belt operations
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Demonstrated physical stamina by loading and unloading light and heavy packages

• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.