Patrick McCarl
Elk Grove
Summary
Call Center Representative versed in customer support in high call volume environments. A Qualified Call Center Supervisor with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
11
11
years of professional experience
Work History
Customer Service Rep.
PG&E
Sacramento, CA
04.2016 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Implemented process improvements that reduced response times for customer requests and increased overall efficiency.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Call Center Supervisor
Faneuil
08.2014 - 04.2016
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Education
High School -
McClatchy High School
Sacramento, CASkills
- Customer Service
- Communication skills
- Persuasive speaker
- Skilled in call center operations
- Strong leadership abilities
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Customer Service Rep.
PG&E
04.2016 - 01.2026
Call Center Supervisor
Faneuil
08.2014 - 04.2016
High School -
McClatchy High School