Patrick Macias

RANCHO CUCAMONGA

Summary

Reliable and determined worker with almost 10 years experience in customer service along with multiple years of leadership experience.

years of professional experience

Vons

Claremont, CA

12.2020 - Current

Assisted customers with inquiries, providing exceptional service and product recommendations.
Trained and mentored new staff on operational procedures and customer service standards.
Monitored stock levels and performed regular audits to optimize inventory management practices.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.

Domino's Pizza

Rancho Cucamonga, CA

08.2017 - 08.2020

Managed customer inquiries and resolved complaints efficiently, ensuring high satisfaction levels.
Processed orders accurately using POS systems, enhancing order fulfillment speed.
Led initiatives to streamline communication between front-line staff and management for improved operations.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

California State Polytechnic University, Pomona

Pomona, CA

05-2026

Rancho Cucamonga High School