Patrick Macias
RANCHO CUCAMONGA
Summary
Reliable and determined worker with almost 10 years experience in customer service along with multiple years of leadership experience.
Overview
9
9
years of professional experience
Work History
Food Clerk
Vons
Claremont, CA
12.2020 - Current
- Assisted customers with inquiries, providing exceptional service and product recommendations.
- Trained and mentored new staff on operational procedures and customer service standards.
- Monitored stock levels and performed regular audits to optimize inventory management practices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
Customer Service Representative
Domino's Pizza
Rancho Cucamonga, CA
08.2017 - 08.2020
- Managed customer inquiries and resolved complaints efficiently, ensuring high satisfaction levels.
- Processed orders accurately using POS systems, enhancing order fulfillment speed.
- Led initiatives to streamline communication between front-line staff and management for improved operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - History
California State Polytechnic University, Pomona
Pomona, CA05-2026
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05-2018
Skills
- Excellent customer service
- Customer assistance
- Item scanning
- Cleanliness and hygiene
- Food safety
- Willingness to learn
- Attention to detail
- Punctual and reliable
Timeline
Food Clerk
Vons
12.2020 - Current
Customer Service Representative
Domino's Pizza
08.2017 - 08.2020
Bachelor of Arts - History
California State Polytechnic University, Pomona
High School Diploma -
Rancho Cucamonga High School