Joanne Kitras

Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly, a mature individual who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.

Recognized by peers and management for going above and beyond normal job functions.

• Responsible for coordination of up to 18 servers in restaurant with capacity of 2000.
• Collaborated with all team members to ensure the delivery of efficient, high-quality service.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
• Spoke with patrons to ensure satisfaction with food and service.
• Communicated with customers regarding orders, comments and complaints.
• Trained new employees.