Patrick Lam
Markham,ON
Summary
Results-driven professional with four years of customer service experience in the cell phone industry, seeking a position as an Apple Tech Specialist. Demonstrated expertise in providing exceptional customer support, resolving technical issues, and delivering an outstanding customer experience. Proven ability to troubleshoot complex problems, explain technical concepts clearly to non-technical individuals, and adapt quickly to new technologies. Strong passion for Apple products and extensive knowledge of iOS and Apple devices. Committed to delivering top-notch service and assisting customers with their Apple-related needs. Excellent communication, problem-solving, and teamwork skills, with a track record of consistently achieving customer satisfaction.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Foreman
Food And Environmental Hygiene Department
Hong Kong, China
06.2014 - 05.2023
- FEHD is a government department in HK that strives to maintain a clean and hygienic living environment for the people of HK
- Monitor the performance of contractors with reference to the terms and conditions in contracts, investigate defaults in performance / contractual obligations and take follow-up actions where applicable
- Liaise with multiple parties of interest in carrying out cross departmental operations.
- Answer complaints from the members of the public and make necessary improvements to public services.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Fleet Manager
Hong Kong Professional Motors Limited
, China
03.2016 - 12.2017
- HKPM is a taxi fleet management start-up in Hong Kong
- Matches taxi owners and drivers through social media and perform maintenance of taxis and assign shifts to drivers
- To follow-up on routine licensing work of the fleet and obtain permits from government departments
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
Customer Care Representative
SmarTone Telecommunications Limited
Hong Kong, China
11.2010 - 06.2014
- Answer cell phone service-related customer service enquiries over the phone and live chat service.
- Actively listen to customers, empathizing with their needs, and providing appropriate solutions.
- Perform sales of cell phone related products and services.
- Utilize data gathering and analysis techniques to identify and address intricate issues, applying a solid comprehension of process and policy risks to propose exceptions beyond standard guidelines.
- Demonstrate strong teamwork skills by effectively collaborating, leveraging collective knowledge, and providing mutual support to colleagues in order to effectively resolve customer issues.
- Gather feedback, suggestions, and complaints from customers and relay them to relevant departments or managers for process improvements or product/service enhancements.
Education
Higer Diploma - Multimedia Design And Technology
The Hong Kong Polytechnic University
Hong Kong 09.2007 - 11.2010
Skills
Proficiency and passion in Apple products
Accomplishments
- Ontario G class driver’s license
Timeline
Fleet Manager
Hong Kong Professional Motors Limited
03.2016 - 12.2017
Senior Foreman
Food And Environmental Hygiene Department
06.2014 - 05.2023
Customer Care Representative
SmarTone Telecommunications Limited
11.2010 - 06.2014
Higer Diploma - Multimedia Design And Technology
The Hong Kong Polytechnic University
09.2007 - 11.2010
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