Patrick Hudson
Summary
Smart working, loyal, patient, welcoming and not afraid of most situations. I'm a resourceful service/Inbound/Outbound individual with 15+ years of said experience in various positions who can efficiently process a large volume of calls, customers in a day. I'm adept in a variety of computer database programs, offering exceptional customer service and a proven capacity to troubleshoot issues while retaining disgruntled clients who have issues with the company's product. Detail-oriented Scale Operator with 3 years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Handled up to 40 clients per day.
Overview
28
28
years of professional experience
Work History
Scale Clerk, General Laborer
QSL | Clek Staffing Services
03.2020 - Current
- Currently I am a scalehouse clerk for QSL, and I have been at this position since March 14th, 2022
- Greeted customers and provided excellent service to internal and external clients.
- Verified release numbers and communicated with loader-operators to monitor accuracy of loaded products.
- Operated weigh scales and issued tickets when necessary.
- Used 'Sigma Scale' to track transactions, clients, products, gross/tare and net weights. Also used TC3, Excel and Microsoft Outlook, while preparing all related documents for the drivers and our partners.
- I've also worked at various factories and performed duties such as assembly of industrial heaters, sorting recyclable materials, packing and cutting of products, heavy lifting, loading, and unloading of trucks.
Delivery Driver/helper
Easy Home
11.2019 - 11.2019
- Delivered and moved heavy home furnishings daily and maintained store vehicles and facilities while providing excellent customer service through the delivery, pickup, care, and service of furniture, appliances, electronics, and other home furnishings.
Sorter
Purolator
11.2019 - 11.2019
- Unloaded all curbside vehicles, loaded line haul trailers to ensure all pre-scheduled departures were met
- Performed tasks such as scanning, cubing, and reweighing, and worked with conveyor and roller belts, inside trailers, cargo containers, and package vehicles.
Service Department, Sales, and Telemarketing
Landmark Home Solutions
09.2008 - 03.2019
- Part of a group responsible for booking window, door, eaves through cover appointments
- Answered telephone calls, up to 300 per day, from potential customers, previous customers who have been solicited through various advertisements, and explained new promotions, products, and answered questions from customers
- Co-led several Landmark home shows, face-to-face with prospective customers, demonstrating products, explaining product features, and solicited orders
- Also worked in Landmark's service department, spoke with customers by telephone, obtained and kept records of customer complaints and interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken, contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, reviewed warranty and contract terms to determine coverage, checked to ensure appropriate changes were made to resolve customers' problems, determined charges for services requested, collected deposits or payments, or arranged for billing, ordered necessary products, booked service calls, input service technician's notes into the database, and took appropriate steps to resolve customer issues.
Telemarketer
Telespectrum
09.2005 - 09.2008
- Worked for Columbia House, outbound, contacting individuals by telephone in order to solicit music CD and movie DVD sales
- Obtained customer information and payment method, and entered orders into the database
- Also worked for AT&T, outbound, contacting previous customers by telephone in order to upgrade their home telephone packages
- Obtained customer information and payment method, and entered orders into the database.
Technical Support
Nucomm
01.1999 - 01.2000
- Inbound call center - took a variety of calls specific to internet-related connection issues
- Handled billing and upselling services as well.
Cashier Clerk
High Score
01.1997 - 01.1999
- Provided excellent customer service by greeting customers, providing information about used video games and systems, and assisting customers with locating various products
- Handled cash, credit, or debit card transactions.
Education
Computer Programming -
Toronto School of Business
St. Catharines, Ontario01.1999
High School Diploma - undefined
Confederation
Welland, ON01.1994
Skills
- Data entry proficiency
- Document Management
- Inspections
- Accuracy and Precision
- Shipping Documentation
- Customer Service
Timeline
Scale Clerk, General Laborer
QSL | Clek Staffing Services
03.2020 - Current
Delivery Driver/helper
Easy Home
11.2019 - 11.2019
Sorter
Purolator
11.2019 - 11.2019
Service Department, Sales, and Telemarketing
Landmark Home Solutions
09.2008 - 03.2019
Telemarketer
Telespectrum
09.2005 - 09.2008
Technical Support
Nucomm
01.1999 - 01.2000
Cashier Clerk
High Score
01.1997 - 01.1999
Computer Programming -
Toronto School of Business
High School Diploma - undefined
Confederation
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