Hurija Aziri (Ria)
Glencoe
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
CLEK Staffing Services
05.2022 - 09.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Daycare Assistant
Stoney Creek Montessori School
01.2018 - 09.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Designed monthly activity schedules to balance play, rest and learning time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Built constructive and open relationships with families with forthright yet friendly communication.
Owner
Beary Clean
01.2018 - 01.2022
- Manage all aspects of the business, including sales, marketing, and scheduling
- Maintain a 90% referral rating and a waitlist of over 100 potential clients.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Physiotherapy Assistant
PT Health Physiotherapy
01.2017 - 01.2019
- Ran the front desk at an office setting, including scheduling appointments, working with external vendors and health care professionals, answering phone calls and emails, etc
- Entrusted with clients' confidential health information
- Collected and analyzed information from clients' file upon referral from the physiotherapist or physician
- Develop, implement and monitor treatment plans of clients in collaboration with the physiotherapist
- Use a variety of therapeutic modalities such as manual techniques (e.g
- Massage), exercises, electrotherapy, hydrotherapy and thermotherapy (ice or heat) to achieve treatment objectives
- Advise clients on postures, lifestyle and exercises to help them improve their physical condition.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Assessed treatment plans and made adjustments for maximum benefits.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Improved patient mobility using passive and active therapeutic exercises.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Documented each patient case with updates in computer system.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
Receptionist
Parkway Nissan
01.2015 - 01.2017
- Managed bookings, appointments, repairs and reservations for the biggest Nissan dealership in Hamilton.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Legal Immigration assistant -
PTA/OTA Diploma -
Grand Health Academy Hamilton
Certificate - Immigration Legal Assistant
Ashton College
Vancouver, BC07.2024
Skills
- Bilingual: English and Bosnian
- Excellent communication skills, both oral and written
- Technically competent (Microsoft Office, Google Suite, Windows, Mac)
- Reliable, punctual, honest, strong work ethic, and an extremely quick learner
- Relationship Building
- Client Service
- Project Management
Accomplishments
Successfully completed four visitor visa application and three Electronic travel authorizations.
Languages
Bosnian
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Administrative Assistant
CLEK Staffing Services
05.2022 - 09.2022
Daycare Assistant
Stoney Creek Montessori School
01.2018 - 09.2022
Owner
Beary Clean
01.2018 - 01.2022
Physiotherapy Assistant
PT Health Physiotherapy
01.2017 - 01.2019
Receptionist
Parkway Nissan
01.2015 - 01.2017
Legal Immigration assistant -
PTA/OTA Diploma -
Grand Health Academy Hamilton
Certificate - Immigration Legal Assistant
Ashton College
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