Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Addario

Niagara Falls,ON

Summary

I'm an eager and passionate professional with a love of stories and language. I am dedicated to and profoundly interested in the writing process and building engaging and fulfilling stories. I am looking to apply my editorial and writing training to my career.

Overview

11
11
years of professional experience

Work History

Credit Services Representative

Canadian Tire Bank
07.2022 - Current
  • Collaborating with past due credit card holders to help them find solutions to financial hardships and make their account current.
  • Having difficult conversations with card holders over the phone and through instant messaging to determine the cause of their hardship and suggesting possible options and resources for them.
  • Supporting coworkers who are struggling with processes and procedures through Windows Teams chat.
  • Following very specific laws and guidelines relating to banking and financing.
  • Using judgement to determine when to escalate calls to supervisors.

Dealer

Niagara Casinos
05.2017 - 07.2022
  • Working in a fast-paced, high-pressure environment without sacrificing work quality or consistency.
  • Dealing with a variety of personalities, both in terms of coworkers and clientele, many of which are exceptionally difficult.
  • Remaining attentive to many small details at once, including numerous bets, rules, regulations, laws, and player behavior.
  • Exhibiting professional behavior, exceptional judgment, and discretion as necessary.

Editor/Translator

Aerostian
01.2017 - 12.2017
  • Working with developer to build accurate and engaging copy.
  • Translated product descriptions from French to English.
  • Worked with app developer to assure that products were adequately explained to potential customers and that their utility was clear.
  • Minor work on page layouts.

Editorial Intern

P.S. Literary Agency
11.2016 - 03.2017
  • Assessed manuscripts based on their marketability, saleability, overall quality, and state of completion.
  • Evaluated company website to ensure that all information presented was accurate and up to date.

Editor/Operator

Brock University Essay Clinic
12.2013 - 03.2015
  • Worked with students on essays relating to a variety of academic fields in both the sciences and humanities.
  • Communicated and taught proper and professional writing technique and style to students, many of whom had English as a second language.
  • Helped correct and develop both the technical aspects of submitted papers and the ideas presented therein, assure consistency and correctness throughout.

Education

Graduate Certificate - Creative Book Publishing

Humber College
Toronto, ON
08.2016

Bachelor of Arts - English Language And Literature

Brock University
St Catharines, ON
06.2016

Skills

  • Outstanding written and oral English
  • Cooperative
  • Excellent research skills
  • Punctual
  • Customer service skills
  • Attention to detail
  • Autonomous
  • Fluency in French
  • Organized
  • Computer skills/proficiency with Microsoft Office

Timeline

Credit Services Representative

Canadian Tire Bank
07.2022 - Current

Dealer

Niagara Casinos
05.2017 - 07.2022

Editor/Translator

Aerostian
01.2017 - 12.2017

Editorial Intern

P.S. Literary Agency
11.2016 - 03.2017

Editor/Operator

Brock University Essay Clinic
12.2013 - 03.2015

Graduate Certificate - Creative Book Publishing

Humber College

Bachelor of Arts - English Language And Literature

Brock University

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Patrick Addario