Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Ziegler

Toronto

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Purser

Porter Airlines
08.2023 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
  • Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.

Bartender

Boston Pizza
01.2021 - Current
  • Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Crafting special drink and cocktail menu items for seasonal offerings
  • Serving high customer volumes during special events, nights and weekends
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Education

College Diploma - Flight Operations And Cabin Management

Seneca College of Applied Arts And Technology
1750 Finch Ave E, North York
08-2023

High School Diploma -

William Lyon Mackenzie C.I
20 Tillplain Rd, North York
04-2021

Skills

  • Punctuality
  • Exceptional communication
  • Team management
  • Customer service
  • Multitasking
  • Problem-solving abilities
  • Customer satisfaction
  • Active listening
  • Highly reliable
  • Team player
  • Outgoing personality
  • Memory retention
  • Courteous

Languages

Hungarian
Native or Bilingual
English
Native or Bilingual

Timeline

Purser

Porter Airlines
08.2023 - Current

Bartender

Boston Pizza
01.2021 - Current

College Diploma - Flight Operations And Cabin Management

Seneca College of Applied Arts And Technology

High School Diploma -

William Lyon Mackenzie C.I

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Patricia Ziegler