Patricia Ziegler
Toronto
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Purser
Porter Airlines
08.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
Bartender
Boston Pizza
01.2021 - Current
- Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Crafting special drink and cocktail menu items for seasonal offerings
- Serving high customer volumes during special events, nights and weekends
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Education
College Diploma - Flight Operations And Cabin Management
Seneca College of Applied Arts And Technology
1750 Finch Ave E, North York08-2023
High School Diploma -
William Lyon Mackenzie C.I
20 Tillplain Rd, North York04-2021
Skills
- Punctuality
- Exceptional communication
- Team management
- Customer service
- Multitasking
- Problem-solving abilities
- Customer satisfaction
- Active listening
- Highly reliable
- Team player
- Outgoing personality
- Memory retention
- Courteous
Languages
Hungarian
Native or Bilingual
English
Native or Bilingual
Timeline
Purser
Porter Airlines
08.2023 - Current
Bartender
Boston Pizza
01.2021 - Current
College Diploma - Flight Operations And Cabin Management
Seneca College of Applied Arts And Technology
High School Diploma -
William Lyon Mackenzie C.I
Similar Profiles
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
Atharva NarkhedeAtharva Narkhede
Lead Customer Service Representative at Porter AirlinesLead Customer Service Representative at Porter Airlines
Dave WilliamsonDave Williamson
YEG Base Engineer E195-E2, DHC-8-Q400 at Porter AirlinesYEG Base Engineer E195-E2, DHC-8-Q400 at Porter Airlines