Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Smith

Kingston,ON

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Cashier

Prost Bowling Centre
01.2016 - 11.2023
  • Delivered high level of customer service to patrons using active listening and engagement skills, resulting in increased loyalty and repeat business.
  • Utilized extensive knowledge of rates, packages and special promotions to drive sales.
  • Trained new personnel regarding company operations, policies and services.
  • Answered phone calls, customer inquiries, provided company information and directed calls to appropriate departments.
  • Operated point of sale system accurately and efficiently. Performed cash, check and credit transactions. Processed refunds in accordance with company policy.
  • Completed daily reports, balanced cash drawers, safe deposit drops, petty cash, opening and closing procedures.

Customer Service Representative/Cashier

Cloverleaf Lanes
08.2010 - 12.2016
  • Maintained excellent customer service during high-volume work shifts and fast-paced operations. Earning reputation for exceeding individual customer needs.
  • Managed inventory control for multiple departments, establishing strong relationships with suppliers to ensure timely delivery of products.
  • Promoted business packages and rewards program to increase overall sales revenue.
  • Operated point of sale system to receive payment by cash, check and gift certificate transactions with excellent accuracy levels.
  • Answered phone calls , customer inquiries, provided company information and directed calls to appropriate departments.
  • Responsible for daily reports, balanced cash drawers, petty cash, safe deposit drops, opening and closing procedures.

Education

Digital Communications

KL&S Kingston Literacy & Skills
Kingston, ON

High School Diploma -

Bayridge Secondary School
Kingston, ON

Skills

  • POS system
  • Cash handling
  • Staff training
  • Active listening
  • Customer service
  • Inventory control
  • Strong organizational skills
  • Keyholder experience

Certification

  • WHIMIS
  • Workers Health and Safety Awareness


Timeline

Customer Service Representative/Cashier

Prost Bowling Centre
01.2016 - 11.2023

Customer Service Representative/Cashier

Cloverleaf Lanes
08.2010 - 12.2016

Digital Communications

KL&S Kingston Literacy & Skills

High School Diploma -

Bayridge Secondary School

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Patricia Smith