JHANVI PATEL
Hamilton
Summary
A versatile professional with a background in warranty facilitation, marketing, and customer service, committed to improving customer satisfaction and contributing to business growth. Skilled in cultivating relationships, optimizing strategies, and delivering exceptional results in multiple areas.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
Fortinos
06.2023 - Current
- Greeted customers and answered their questions about the store's products and services
- Operated cash register efficiently, processed payments by cash, debit, credit or gift cards
- Verified that customers are legally allowed to buy alcohol or lottery tickets
- Issued receipts and change due to customers
- Conducted price checks for special products and discounts as requested by customers
- Maintained cleanliness at checkout and cash registers
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Helped customers bagging their groceries if requested
- Performed other duties as assigned by management
- De-escalated difficult or emotional customers professionally and confidently
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warranty Facilitator and Marketing Executive
Delta Insulation and Refractories
09.2021 - 10.2022
- Spearheaded and executed marketing strategies to increase the company’s brand awareness and presence in the insulation and refractories sector, with a strong focus on both digital and traditional marketing channels.
- Collaborated effectively with internal teams, contractors, vendors, and clients to promote the early and efficient resolution of warranty claims, ensuring full compliance with company policies and industry standards.
- Worked closely with the sales team to support business development efforts, generating sales opportunities through targeted marketing initiatives and customer outreach.
- Utilized in-depth technical knowledge to analyze warranty claims, offering informed solutions that aligned with both the merits of the claims and the interests of all parties involved.
- Provided expert warranty and technical advice to vendors, builders, consultants, and homeowners, helping them navigate and resolve warranty-related issues.
- Authorized contractor services and tracked the quality and efficiency of work completed, ensuring adherence to agreed timelines and standards.
- Represented Delta Insulation and Refractories at industry hearings, including the License Appeal Tribunal and Builder Arbitration Forum, providing expert testimony and ensuring the company’s interests were upheld.
Education
PG Certificate - Global Business Management
Mohawk College
04-2024
Bachelors - commerce
Msu
06-2021
Skills
- POS system
- Customer service
- Product Knowledge
- Problem-Solving
- Communication Skills
- Knowledge of Legal and Warranty Policies
- Data Management
- Technical Aptitude
Languages
English
Full Professional
Certification
Diploma in Accounting and Taxation
Microsoft Office Specialist (MOS) Certification
Timeline
Customer Service Representative/Cashier
Fortinos
06.2023 - Current
Warranty Facilitator and Marketing Executive
Delta Insulation and Refractories
09.2021 - 10.2022
PG Certificate - Global Business Management
Mohawk College
Bachelors - commerce
Msu
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