PATRICIA OKECHUKWU
Port Hastings,NS
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Ivy Height Hotel
10.2022 - 07.2023
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- We have responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Sales Representative
Westgate Technology Ltd
02.2021 - 06.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
Education
BBA - Business Management
05.2025
Bachelor of Arts - English Education
05.2005
Skills
- Information Verification
- Call Control
- Case Management
- Customer Service
- Excellent Communication Skills
- Interpersonal Skills
- Problem-Solving
- Information Management
- Ms Word
- Record keeping
- Team Player
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Ivy Height Hotel
10.2022 - 07.2023
Sales Representative - Westgate Technology Ltd
02.2021 - 06.2022
Cape Breton University - BBA, Business Management
Delta State University - Bachelor of Arts, English Education
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