Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

PATRICIA OKECHUKWU

Port Hastings,NS
Judge a man by his questions rather than his answers.
Voltaire

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Ivy Height Hotel
10.2022 - 07.2023
  • Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
  • We have responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Sales Representative

Westgate Technology Ltd
02.2021 - 06.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.

Education

BBA - Business Management

Cape Breton University, Sydney, NS
05.2025

Bachelor of Arts - English Education

Delta State University, Abraka, Delta State
05.2005

Skills

  • Information Verification
  • Call Control
  • Case Management
  • Customer Service
  • Excellent Communication Skills
  • Interpersonal Skills
  • Problem-Solving
  • Information Management
  • Ms Word
  • Record keeping
  • Team Player

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Agent - Ivy Height Hotel
10.2022 - 07.2023
Sales Representative - Westgate Technology Ltd
02.2021 - 06.2022
Cape Breton University - BBA, Business Management
Delta State University - Bachelor of Arts, English Education

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PATRICIA OKECHUKWU