Months of professional experience
Jether Akpi
Thunder Bay,ON
Summary
Second-year computer science student who is driven and diligent, has a solid background in programming and a love of solving problems with five months of significant customer service experience. I've honed my communication and collaboration skills to an exceptional degree. I'm eager to use my technical expertise and customer-focused approach to make a meaningful contribution in fast-paced, team-oriented settings.
Customer support specialist who is accommodating and has a track record of exceeding client and customer standards, able to remain cool under pressure, and a proven track record of lowering customer dissatisfaction through prompt, decisive communication and targeted solutions. To conclude, skilled at identifying win-win situations.
Overview
6
6
Work History
Customer Service Agent
pizza pizza
, ON
10.2022 - 12.2023
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available and discounted products and services to customers during service, account management and order calls.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Reliance Home Comfort
Thunder Bay, ON
04.2023 - 06.2023
- Provided frontline customer support or assistance with product and service transactions by answering incoming calls.
- Provided extraordinary customer service to promptly address customers' issues.
- Educated and offered customers discount options which strengthened customer retention.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Computer Science
Lakehead University
Thunder Bay, ON04.2026
Skills
- Strong communication
- Case Management
- Call Control
- Information Verification
- Customer Relationship Management (CRM)
- ID Verification
- Efficient and Detail-Oriented
- Mail Management
- Upselling Products and Services
- Project Management Tools
- Microsoft Office Skills
- Documentation and Reporting
- Teamwork and Collaboration
- Sales and customer support
- High standard of confidentiality
Timeline
Customer Service Representative
Reliance Home Comfort
04.2023 - 06.2023
Customer Service Agent
pizza pizza
10.2022 - 12.2023
Bachelor of Science - Computer Science
Lakehead University
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