Patricia Landeros
Azusa
Summary
Bright Eligibility Worker promoting a extensive career conducting applicant interviews, overseeing appointment scheduling, and handling administrative tasks. A well-rounded employee with expertise processing applications for food stamps and medical assistance. Ready for a new position that involves successfully handling various responsibilities in a fast-paced setting.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Eligibility Worker II
Los Angeles County
El Monte
02.2003 - Current
- Performed outreach activities within the community to inform individuals about available benefits or services they may be eligible for.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Maintained accurate records of client interactions and program activities.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Assessed clients' eligibility for public assistance programs and services.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Responded promptly to inquiries from potential applicants by phone or email.
- Researched discrepancies in submitted documentation as needed.
- Processed benefits applications and documents for food stamps, general relief and medical assistance.
Education
Bachelor of Arts -
Cal State Dominguez Hills
Carson, CA12-2024
Skills
- Written and verbal communication
- Interviewing techniques
- Applicant interviews
- Telephone etiquette
- Case management
- Effective communication
- Problem solving
- Confidentiality
- Social program eligibility
- Effective customer communication
- Application processing
- Effective communication skills
- Application review
- Application assessment
- Bilingual
Languages
Spanish
Full Professional
Certification
- Bilingual Certificate
Timeline
Eligibility Worker II
Los Angeles County
02.2003 - Current
Bachelor of Arts -
Cal State Dominguez Hills