Patricia Humphreys
Ontario
Summary
Dedicated quality assurance professional with extensive experience in quality control and analysis, adept at identifying and resolving issues while ensuring compliance with industry standards. Proven ability to optimize processes through a collaborative approach, demonstrating adaptability to evolving needs and a commitment to delivering consistent, reliable results. Recognized for precision in execution, strong problem-solving capabilities, and effective communication skills that foster teamwork and drive project success. Passionate about enhancing quality measures to support organizational goals and improve overall performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
QC Analyst 2 QAQC Technician
Lonza
Kingston, Ontario, Canada
08.2021 - 04.2026
- Performed detailed evaluations of materials and components upon arrival, ensuring adherence to engineering specifications, GMP, and industry standards.
- Conducted systematic verification and archiving of documentation to maintain accuracy and compliance with regulations.
- Monitored and maintained quality records through ERP systems, ensuring efficient material tracking and workflow support.
- Executed initiation and investigation of non-conformance reports (NCRs) and supplier corrective action requests (SCARs) to ensure compliance and quality standards.
- Conducted thorough visual inspections and utilized calibrated measurement instruments to validate product quality and confirm dimensional specifications.
- Evaluated engineering drawings, applying GD&T principles to verify adherence to established specifications and tolerances.
- Engaged with cross-functional teams, such as QA, production, and suppliers, to enhance processes and resolve quality challenges.
- Implemented strategies for continuous improvement aligned with lean manufacturing principles and quality assurance protocols.
- Established and upheld high standards for organization, time management, and documentation to support operational efficiency in a regulated setting.
- Performed detailed assessments of raw materials and finished products to maintain compliance with established quality benchmarks.
- Established and executed quality control procedures to ensure product reliability and optimize process efficiency.
- Evaluated testing data to identify trends and ensure compliance with regulatory requirements and industry best practices.
- Engaged with cross-functional teams to identify and address quality issues, enhancing operational efficiency and fostering a culture of continuous improvement.
- Facilitated training sessions for junior analysts on inspection techniques and documentation processes to improve overall team performance.
- Directed initiatives focused on minimizing waste and enhancing resource efficiency within quality assurance protocols.
- Delivered comprehensive training on quality control protocols to cultivate a culture of excellence among team members.
- Evaluated raw materials and finished products to uphold safety requirements and eliminate non-compliant items.
- Improved overall production processes to ensure high-quality standards and operational effectiveness.
- Monitored workplace conditions and enforced safety standards to mitigate risks associated with hazardous materials.
- Analyzed data sets and followed best practices to systematically resolve issues and enhance operational efficiency.
- Assessed incoming products to verify compliance with labeling requirements and maintain high-quality standards.
- Executed thorough inspections of items, aligning results with regulatory standards to maintain compliance and operational integrity.
- Drafted and maintained comprehensive records detailing quality control outcomes and subsequent actions, ensuring accuracy and reliability.
- Facilitated collaboration among cross-functional teams to resolve manufacturing discrepancies effectively.
- Facilitated continuous improvement efforts by analyzing data trends to identify opportunities for process optimization.
- Performed thorough evaluations and instituted corrective actions to improve product quality standards.
- Addressed and resolved non-conformance issues swiftly to uphold high levels of customer satisfaction.
- Maintained adherence to regulatory requirements by continuously updating knowledge of industry standards and government regulations related to product quality.
- Analyzed and refined operational processes through the application of stringent testing protocols, guaranteeing product reliability.
- Conducted regular assessments of product quality to ensure alignment with company standards, effectively decreasing customer complaints.
- Optimized operational workflows to reduce lead times, ensuring timely delivery for customers.
- Identified and evaluated risks of process or material modifications to ensure quality and reliability of end products.
- Developed and refined procedures, checklists, and job aids to enhance operational accuracy.
- Reviewed and refined quality assurance procedures, maintaining accurate and accessible documentation for team reference.
- Reported on quality metrics to team leadership, identifying areas of inconsistency and production deficiencies for timely resolution.
- Conducted thorough inspections and worked alongside quality team to establish and execute corrective measures.
- Established and executed procedures to ensure adherence to product quality standards.
- Documented and escalated issues and concerns to management for resolution.
- Executed tests and inspections to ensure compliance with established standards.
- Evaluated production processes and pinpointed potential quality concerns.
- Facilitated training sessions and provided mentorship to junior technicians on proper equipment operation protocols.
- Executed thorough documentation practices to align with regulatory guidelines and promote adherence to best practices.
- Ensured a safe work environment through rigorous adherence to established safety protocols and guidelines.
- Facilitated training for new technicians on standard operating procedures to enhance team consistency.
- Pursued continuous learning opportunities to maintain expertise in current industry developments and advancements in technology.
- Developed and executed streamlined workflows to improve efficiency and elevate technician training standards.
- Established a centralized system for logging and tracking technical issues, promoting efficient communication across teams.
- Implemented strategies to foster a culture of continuous improvement, focusing on innovation and efficiency within technical operations.
Quality Assurance/Quality Control Technician
Alstom
Kingston, Ontario, Canada
02.2021 - 07.2021
- Continued QAQC responsibilities following organizational transition from Bombardier to Alstom
- Oversaw inspection protocols and documentation control across all production phases, ensuring compliance from material receipt to final product validation.
- Conducted thorough quality investigations and generated reports to enhance operational efficiency through ERP systems and inspection protocols.
- Monitored and enforced compliance with transportation industry standards and customer specifications.
- Assessed compliance of materials and finished products with quality standards through detailed inspections.
- Performed systematic tests and measurements to validate adherence to product specifications.
- Engaged with production teams to enhance product quality by identifying and addressing issues.
- Delivered comprehensive instruction on quality assurance protocols, emphasizing best practices.
- Ensured adherence to safety regulations to maintain high-quality standards during assessments.
- Managed documentation processes and maintained records to guarantee adherence to established quality standards.
- Engaged with production teams to address quality issues, enhancing overall product reliability.
- Performed quality verification of raw materials and finished products, ensuring adherence to safety protocols through proper disposal of defective items.
- Assessed and verified the quality of incoming materials and outgoing products through meticulous inspection processes.
- Conducted thorough inspections to enhance product quality and ensure timely defect identification.
- Facilitated training for new team members on quality control techniques to enhance departmental excellence.
- Assessed and validated product precision against specifications to ensure quality standards.
- Identified and resolved production issues to enhance product quality.
- Supported management in upholding ISO certification standards through comprehensive documentation and compliance with regulatory protocols.
- Conducted thorough inspections and assessments to preemptively resolve issues, leading to a decrease in customer complaints before products left the facility.
- Oversaw meticulous record-keeping of quality control efforts to ensure compliance and reliability.
- Conducted thorough inspections and rigorous testing to ensure product quality compliance with industry standards.
- Documented and escalated issues and concerns to management for resolution.
- Performed item inspections to ensure adherence to established regulatory requirements.
- Conducted thorough testing and inspections to uphold quality assurance protocols.
- Executed thorough investigations into questionable test results to ensure data integrity.
- Provided strategic consultation and project updates by liaising between quality control and various departments and contractors.
Quality Assurance/Quality Control Technician
Bombardier Transportation
Kingston, Ontario, Canada
07.2017 - 02.2021
- Oversaw inspection protocols and documentation control across all production phases, ensuring compliance from material receipt to final product validation.
- Conducted thorough quality investigations and generated reports to enhance operational efficiency through ERP systems and inspection protocols.
- Monitored and enforced compliance with transportation industry standards and customer specifications.
- Assessed compliance of materials and finished products with quality standards through detailed inspections.
- Performed systematic tests and measurements to validate adherence to product specifications.
- Engaged with production teams to enhance product quality by identifying and addressing issues.
- Delivered comprehensive instruction on quality assurance protocols, emphasizing best practices.
- Ensured adherence to safety regulations to maintain high-quality standards during assessments.
- Managed documentation processes and maintained records to guarantee adherence to established quality standards.
- Engaged with production teams to address quality issues, enhancing overall product reliability.
- Performed quality verification of raw materials and finished products, ensuring adherence to safety protocols through proper disposal of defective items.
- Assessed and verified the quality of incoming materials and outgoing products through meticulous inspection processes.
- Conducted thorough inspections to enhance product quality and ensure timely defect identification.
- Facilitated training for new team members on quality control techniques to enhance departmental excellence.
- Assessed and validated product precision against specifications to ensure quality standards.
- Identified and resolved production issues to enhance product quality.
- Supported management in upholding ISO certification standards through comprehensive documentation and compliance with regulatory protocols.
- Conducted thorough inspections and assessments to preemptively resolve issues, leading to a decrease in customer complaints before products left the facility.
- Oversaw meticulous record-keeping of quality control efforts to ensure compliance and reliability.
- Conducted thorough inspections and rigorous testing to ensure product quality compliance with industry standards.
- Documented and escalated issues and concerns to management for resolution.
- Performed item inspections to ensure adherence to established regulatory requirements.
- Conducted thorough testing and inspections to uphold quality assurance protocols.
- Executed thorough investigations into questionable test results to ensure data integrity.
- Provided strategic consultation and project updates by liaising between quality control and various departments and contractors.
Material Operator
INVISTA
Kingston, Ontario, Canada
06.2016 - 07.2017
- Operated machinery to ensure efficient production processes and material handling.
- Demonstrated flexibility in adapting to changing production priorities, effectively reallocating resources as needed to maintain optimal workflow.
- Sustained exceptional levels of customer satisfaction through consistent attention to detail when fulfilling complex orders or addressing specific requests from clients directly involved in the transaction process.
- Consistently met or exceeded key performance indicators related to material handling efficiency and resource utilization within the organization.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of the work area.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
AS9100 QA/QC Inspector
W.R. Davis Engineering Ltd
Ottawa, Ontario, Canada
10.2011 - 06.2014
- Assessed and verified quality of aerospace components through incoming, in-process, and final inspections, ensuring adherence to Department of National Defense specifications.
- Conducted thorough verification of product conformity to engineering drawings and metallurgical criteria, ensuring adherence to GD&T standards.
- Oversaw documentation processes for Material Review Board (MRB) disposition, guaranteeing accurate identification and management of non-conformance cases.
- Performed thorough verification of ERP data and maintained documentation control to uphold regulatory standards.
- Verified and authenticated incoming material documentation, ensuring compliance with certificates of conformance and heat treatment records.
- Managed electronic filing and archiving of quality records to ensure compliance and accessibility throughout production lifecycle.
- Assisted in NCR/SCAR investigations and ticketing processes to enhance operational efficiency and ensure compliance with quality standards.
- Conducted assessments of product specifications using precision measuring instruments to maintain quality standards.
- Executed comprehensive inspections of materials and components to ensure quality compliance.
- Engaged with production teams to ensure timely resolution of quality concerns.
- Compiled and updated thorough inspection reports, facilitating traceability and reinforcing accountability standards.
- Evaluated detailed engineering drawings to ensure alignment with aerospace industry standards and customer requirements.
- Facilitated collaboration among cross-functional teams to drive multiple aerospace projects and uphold production quality standards.
- Monitored and enforced compliance with industry regulations and internal quality standards.
- Engaged with production team to address and resolve quality issues effectively.
- Conducted thorough inspections of products to ensure adherence to quality standards and specifications.
- Conducted thorough inspections of incoming and outgoing materials to ensure accuracy and quality standards.
- Conducted detailed visual inspections and utilized non-destructive testing techniques to identify potential defects.
- Enhanced product quality through rigorous inspections and prompt identification of defects.
- Ensured compliance with industry regulations by implementing meticulous record-keeping and documentation practices for inspection results.
- Partnered with production staff to define and uphold quality standards.
- Assessed components and final products to ensure compliance with quality standards and manufacturing specifications.
- Conducted thorough assessments of products to identify non-conformities and uphold quality standards.
- Reviewed and revised quality control records and reports to maintain accuracy and reliability.
- Performed detailed assessments of products, focusing on detecting any imperfections or defects.
- Ensured adherence to quality standards during each phase of production to maintain product integrity.
- Adhered to established protocols to ensure thorough inspections and accurate testing.
- Maintained accurate records of inspection and test results on data sheets for regulatory and operational review.
- Achieved high-quality standards by meticulously assessing color, shape, texture, and grade of products and materials against established benchmarks.
QAQC Inspector
L-D Tool & Die
Stittsville, Ontario
01.2010 - 10.2011
- Conducted thorough quality inspections to ensure compliance with industry standards in medical clean-room and plastic injection molding settings.
- Executed first-off and last-off inspections to ensure process setup and product consistency.
- Performed thorough inspections throughout processes and at completion to uphold compliance with established specifications and regulations.
- Conducted comprehensive testing, both destructive and non-destructive, to validate and maintain product integrity.
- Executed verification of packaging quality and labeling to uphold compliance with medical device standards.
- Executed interpretation of engineering drawings and ensured accuracy of electronic documentation and records.
- Facilitated documentation control, ensuring accurate filing and traceability throughout production processes.
- Facilitated collaboration with production teams to swiftly identify and resolve quality issues.
- Monitored and upheld high compliance levels to maintain operational integrity in clean-room settings.
- Conducted thorough in-process inspections and testing to identify and reduce defects effectively.
- Monitored and maintained product quality standards to enhance operational efficiency in injection molding.
- Engaged with production teams to identify and resolve quality issues, ensuring adherence to standards.
- Executed meticulous record-keeping of inspection activities, delivering timely updates to management on critical quality assurance indicators.
- Monitored and enforced quality control protocols to guarantee high-quality product delivery, resulting in improved customer satisfaction ratings.
- Promoted an environment of ongoing improvement, motivating all employees to actively contribute innovative ideas for quality enhancement.
- Conducted thorough inspections of incoming and outgoing materials to ensure accuracy and quality standards.
- Executed precise measurements utilizing specialized tools to ensure accuracy.
- Documented recurring issues and escalated them to supervisors and relevant departments for resolution.
- Performed thorough visual inspections and applied non-destructive testing methods to maintain product integrity.
- Conducted thorough inspections of products to ensure adherence to quality standards and specifications.
- Engaged with production team to address and resolve quality issues effectively.
- Performed thorough inspections of components and final products against established quality standards and manufacturing specifications.
- Identified and recorded quality discrepancies to support management in implementing effective solutions.
- Partnered with production staff to define and uphold quality standards.
- Advised management on critical issues impacting production operations.
Quality Assurance/Quality Control Inspector
Magna International
Belleville, Ontario
08.1999 - 08.2009
- Executed in-process and final inspections to guarantee adherence to quality standards and customer specifications.
- Executed verification of product labeling and documentation prior to shipment to uphold accuracy and compliance standards.
- Conducted comprehensive testing, both destructive and non-destructive, to validate product reliability and quality standards.
- Employed precision measurement tools to ensure dimensional accuracy aligned with engineering specifications.
- Analyzed blueprints and technical drawings to guarantee compliance with design specifications.
- Managed accurate data entry and organized filing systems to uphold compliance standards.
- Engaged with production teams to troubleshoot quality concerns and uphold industry standards.
- Performed meticulous evaluations of manufactured components to guarantee adherence to quality specifications.
- Engaged with production teams to proactively identify and resolve quality concerns, ensuring operational efficiency.
- Conducted assessments of product specifications and tolerances using precision measuring tools to ensure quality standards.
- Instructed new inspectors on quality control methodologies and best practices to ensure optimal operational standards.
- Evaluated inspection data to identify trends and recommend enhancements for product reliability.
- Maintained precise records of inspection outcomes to support adherence to regulatory standards and internal guidelines.
- Engaged with production team to address and resolve quality issues effectively.
- Conducted thorough inspections of product quality, ensuring functionality, appearance, and adherence to specifications.
- Documented recurring issues and escalated them to supervisors and relevant departments for resolution.
- Performed thorough visual inspections and applied non-destructive testing methods to maintain product integrity.
- Conducted comprehensive inspections to ensure product quality and swiftly address defects.
- Ensured compliance with industry regulations by implementing meticulous record-keeping and documentation practices for inspection results.
- Engaged with production personnel to implement and monitor compliance with quality standards.
- Assessed components and final products to ensure compliance with quality standards and manufacturing specifications.
- Conducted detailed measurements with advanced tools to support project specifications.
- Engaged in team discussions to assess progress and outcomes, offering constructive feedback and recommendations for enhancement.
- Identified and recorded quality discrepancies to support management in implementing effective solutions.
- Engaged with production teams to proactively address quality concerns, leading to a significant reduction in product rejection rates.
- Evaluated inspection data to identify opportunities for process adjustments, driving optimal quality control outcomes.
- Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
- Conducted ongoing research on industry standards and regulatory requirements to ensure adherence to compliance protocols.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Updated quality control documentation to ensure compliance with industry standards.
- Inspected products for imperfections and defects to ensure quality standards.
- Monitored product quality at all stages of production process.
- Adhered to established protocols to ensure thorough inspections and accurate testing.
- Collected and recorded inspection and test results on data sheets to support quality assurance processes.
- Achieved high-quality standards by meticulously assessing color, shape, texture, and grade of products and materials against established benchmarks.
- Facilitated constructive feedback sessions with production team to enhance product quality standards.
- Conducted product sampling to ensure adherence to compliance standards.
- Executed safety protocols to mitigate risks associated with hazardous materials.
Education
Police Sciences, Policing/Security
International Correspondence Schools
Montreal, Quebec06-1997
Certificate - Computers in the Workplace
Fleming College
01-1995
High School Diploma - undefined
Napanee District Secondary School
01-1984
Graduate Certificate - Geometric Dimensioning & Tolerancing And Reading
Javelin Technologies
Oakville, ON02-2023
Graduate Certificate - Computers In The Workplace
Sir Sanford Fleming
03-1995
Skills
- Canada Controlled Goods Clearance
- Good Manufacturing Practice (GMP)
- Continuous improvement
- Documentation skills
- Lean manufacturing
- Six sigma methodologies
- Attention to detail
- Time management
- Problem-solving
- Measurement tools
- Finished goods inspection
- Product inspection
- Visual inspection
LANGUAGES
English
Certification
- HR as a Strategic Business Partner
- Excel: Value Stream Mapping
- Design Thinking, Social Innovation, and Complex Systems
- Design Thinking: Understanding the Process
- Lean Six Sigma for a Sustainable Future
- Certificate GD&T Fundamentals | Javelin Technical Training Center March 2023 — March 2023
- Lean Foundations | WeSchoolBusinessDesign (LinkedIn) March 2023 — March 2023
Timeline
QC Analyst 2 QAQC Technician
Lonza
08.2021 - 04.2026
Quality Assurance/Quality Control Technician
Alstom
02.2021 - 07.2021
Quality Assurance/Quality Control Technician
Bombardier Transportation
07.2017 - 02.2021
Material Operator
INVISTA
06.2016 - 07.2017
AS9100 QA/QC Inspector
W.R. Davis Engineering Ltd
10.2011 - 06.2014
QAQC Inspector
L-D Tool & Die
01.2010 - 10.2011
Quality Assurance/Quality Control Inspector
Magna International
08.1999 - 08.2009
Police Sciences, Policing/Security
International Correspondence Schools
Certificate - Computers in the Workplace
Fleming College
High School Diploma - undefined
Napanee District Secondary School
Graduate Certificate - Geometric Dimensioning & Tolerancing And Reading
Javelin Technologies
Graduate Certificate - Computers In The Workplace
Sir Sanford Fleming