Summary
Overview
Work History
Skills
Timeline
Generic

Patricia Hewco

Edmonton,Canada

Summary

Caring and skilled Support Worker passionate about positively impacting programs and helping participants by providing expert support. Familiar working with our inner city and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Have my FOIP, First Aid, Narcan Training, SafeTalk, and also have my med course certificate as well.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

14
14
years of professional experience

Work History

Housing Support Worker

03.2022 - Current
  • Work directly with residents in permanent supportive housing by providing care
  • Work closely with Housing support workers to provide critical information on client care and support through accurate ETO data input and maintenance of client records
  • Maintain the safety and security of the housing environment
  • Respond to crisis’s in a professional, calm and supportive manner
  • Medication assistance signing in guests and keeping banned community members out
  • Manage behaviors of people with mental health and addictions

Home Support Worker

Love & Care Home
08.2022 - Current
  • Deliver client-focused support and assist PDD individuals living in the home
  • If / when applicable, ensure individuals medication is handed, administered, recorded and stored accordance with Love and care home polices
  • Respond to any problems/crises by contacting owners/ operators and proper authorities
  • Fill out incident reports
  • General cleaning duties
  • Cook/ Serve meals to the clients
  • Act as overnight emergency contact for clients
  • Make sure house is locked at curfew, and all clients are accounted for

Shelter Support Worker

06.2012 - 08.2014
  • Support guests seeking shelter through meeting basic needs and assisting guests with internal and external resources in a respectful manner
  • Respect proper boundaries with guests
  • Administrative tasks, maintain guest records and write accurate logs
  • Be a pro-active and supportive teammate to fellow staff members
  • Maintain a safe environment through supervision, zone and bathroom checks, and enforcing shelter expectations with guests
  • Attend required training

School Bus Monitor

First Student Transportation
01.2019 - 06.2020
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Maintained Cleanliness of vehicals, inside and out

Cashier

Cineplex Odeon
12.2010 - 07.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Skills

  • Positive and friendly
  • People orientated
  • Multi-tasking ability
  • Fast learner
  • Adaptability
  • Good telephone etiquette
  • Understanding of vulnerable populations
  • Good at de-escalating high risk situations
  • Patience and empathy
  • Customer service
  • Professionalism and courtesy

Timeline

Home Support Worker

Love & Care Home
08.2022 - Current

Housing Support Worker

03.2022 - Current

School Bus Monitor

First Student Transportation
01.2019 - 06.2020

Shelter Support Worker

06.2012 - 08.2014

Cashier

Cineplex Odeon
12.2010 - 07.2011

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Patricia Hewco