Patricia Harris
Ajax,Ontario
Summary
Dynamic and goal-oriented professional with a proven track record at the Toronto Bail Program, excelling in complex problem-solving and relationship building. Demonstrated attention to detail led to increased case closure rates while fostering a collaborative environment. Adept at multitasking and maintaining professionalism, ensuring client satisfaction and operational success.
Overview
2016
2016
years of professional experience
Work History
Bail Supervisor
Toronto Bail Program
- Prioritized safety during high-pressure situations by remaining calm under pressure and making quick decisions based on sound judgment.
- Supported agency growth by consistently meeting or exceeding established goals for arrests and case closures each month.
- Collaborated closely with local law enforcement agencies to ensure seamless coordination during joint operations or complex cases.
- Contributed to a positive work environment by fostering teamwork, collaboration, and open communication among fellow agents.
- Demonstrated professionalism in all client interactions, maintaining confidentiality while providing accurate information about ongoing cases.
- Increased overall case closure rate through meticulous attention to detail in collecting evidence, analyzing data, and preparing case files for court proceedings.
- Managed a high caseload effectively by prioritizing tasks, setting realistic goals, and staying organized to ensure timely completion of cases.
- Established trust with clients and local law enforcement by consistently demonstrating honesty, integrity, and professionalism throughout all aspects of the job.
Cashier
Canadian Tire
11.2010 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise
Babysitter
Self Employed
05.2007 - 09.2010
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Acting Extra
Self Employed
07.2010 - 08.2010
- Acting Extra on TV Series Falling Skies
- Dressed in costume and make-up to portray particular characters.
- Followed set schedules and timelines to fulfill schedule requirements.
- Maintained good rapport with directors and casting services by reporting on location on time and ready for performance.
- Expressed emotions to make scenes look realistic and convey mood of particular scenes.
Education
Diploma - Community And Justice Services
Centennial College
Scarborough, None04.2015
Skills
- Goal oriented
- Customer service
- Attention to detail
- Complex Problem-solving
- Relationship building
- Verbal and written communication
- Quality control
- Multitasking
- Time management
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Cashier
Canadian Tire
11.2010 - 12.2015
Acting Extra
Self Employed
07.2010 - 08.2010
Babysitter
Self Employed
05.2007 - 09.2010
Bail Supervisor
Toronto Bail Program
Diploma - Community And Justice Services
Centennial College
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