Aaliyah McPherson-Ansell

Responsible for supervision and case management of clients along with court-based responsibilities.

Potential clients are screened for program suitability, Bail

Supervisor then provides service planning and support to individuals who are on bail and awaiting completion of their matters.

Address immediate needs and risk factors associated with involvement in the criminal justice system.

Responsible for enhancing community safety but monitoring and enforcing conditions of Release Orders, including but not limited to preparing warrants.

Assess individuals needs in order to develop a plan for supervision including but not limited to establishing reporting requirements, maintaining a current understanding of resources/services available in the community, and advocate for clients to relevant service providers within the courts and community.

Provided service across all channels (in-person, via telephone, email, mail, and online) in accordance with the Town’s quality standards.

- Provided a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services.

- Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate division or outside agency. Follow-up to ensure timely responses from other service areas.

- Participate on work group team projects and/or activities as assigned. Partner with various departments and provide input for streamlining processes, enhancing services and expanding the responsibilities of Service Caledon.

- Receive, accept and process payments for various town services. Perform daily financial reconciliations, bank deposits, and account adjustments in accordance with corporate cash handling procedures.

- Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Planned sequence of operations and established schedule.

Managed daily operation of area throughout the park.

Operated and managed multiple rides.

Handled guest issues, provided the best experience for all guest and ensured guest safety.

In-charge and responsible for entire area, rides and crews within Planet Snoopy.

Was the line of communication and worked directly with full-time and all higher ups within the company.