Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Giannone

Brampton,ON

Summary

Highly motivated, and goal-oriented, with a strong work ethic. Committed and passionate about being resourceful, reliable, and achieving great results. Highly organized, with strong attention to detail. Adaptable, with a proactive attitude, and the ability to learn quickly. Thrives in both independent and team-oriented environments, with effective communication skills. Passionate about continuous learning, with a desire to take on new challenges and provide value to a professional establishment.

Overview

11
11
years of professional experience

Work History

Childcare

Self-Employed
Brampton, Ontario
10.2015 - Current

Receptionist

Medical Care Store
Mississauga, Ontario
11.2014 - 01.2015
  • Organized new and current client files alphabetically, and used color-coded folders for each department.
  • Managed and directed incoming and outgoing phone calls, messages, and emails.
  • Performed orthotic assessments using specialized equipment in-store and at clients' residences.
  • Processed orders for orthotics, stair lifts, and product rentals, and purchases.
  • Generated, documented, and organized invoices to ensure accurate financial records.
  • Followed up with client inquiries and complaints, and explained products and services.
  • Coordinated with employees, therapists, and clients regularly to gather information and delegate appointments.
  • Generated sales through phone and in-store interactions while processing payments via cash, credit, and debit.
  • Managed inventory, entered new products into the system, and kept shelves stocked.
  • Upheld standards for cleanliness and safety in workplace

Receptionist

Body Revival Spa & Salon
Brampton, ON
01.2014 - 07.2014
  • Welcomed and escorted customers to designated areas, introducing other available spa services, and amenities.
  • Responsible for opening and closing the salon, cash management, and ensuring secure fund storage.
  • Handled phone calls, scheduled appointments, and provided information on services and products.
  • Booked appointments using salon software, ensuring sufficient time slots, especially when soliciting multiple services.
  • Maintained client accounts by recording and updating information, and built relationships through friendly conversation and follow-ups.
  • Operated cash register efficiently and accurately, processed payments by cash, debit, credit card, and gift cards, and handled invoices.
  • Disinfected and sterilized tools and equipment, along with washing towels and bedding, always ensuring cleanliness and safety in all areas for clients.
  • Cleaned and prepared rooms with fresh bedding, ensuring products were stocked and equipment was ready to use for all services.
  • Performed inventory checks on beauty, hair, and nail products, tools, and other supplies as needed, as well as checking stock for needed supplies.
  • Organized promotional displays and arranged merchandise on counters and shelves to promote sales.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.

Education

High School Diploma -

Adult Education Center North
Brampton, ON
07-2014

Skills

  • Organizational skills
  • Attention to detail
  • Positive attitude
  • Good judgment
  • Independant
  • Multi-tasking
  • Task prioritization
  • Teamwork and collaboration
  • Reliability
  • Customer service
  • Time management
  • Verbal and written communication

Timeline

Childcare

Self-Employed
10.2015 - Current

Receptionist

Medical Care Store
11.2014 - 01.2015

Receptionist

Body Revival Spa & Salon
01.2014 - 07.2014

High School Diploma -

Adult Education Center North

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Patricia Giannone