Patricia Escobedo
Sacramento
Summary
U.S. military veteran with over a decade of customer service experience, delivering culturally competent care for diverse populations. Proven ability to foster inclusive environments and enhance client satisfaction through compassionate support and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Client Support Associate
First Step Communities
Sacramento
11.2025 - Current
- Provided compassionate support and guidance, helping clients navigate available community resources.
- Delivered culturally competent care, working effectively with diverse populations experiencing homelessness.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Improved safety conditions by vigilantly monitoring daily activities and addressing any conflicts that arose.
Sales Associate
Claire's
12.2024 - 02.2025
- Increased sales by providing exceptional customer service and fostering a welcoming environment.
- Educated clients on piercing aftercare and hygiene while offering current promotional products using persuasive selling tactics.
- Guided customers in locating products and coordinated with other sites to check merchandise availability.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Supported managerial operations by accurately counting cash and ensuring efficient store closing processes.
Payroll Customer Service
USAF, 20 CPTS, Shaw Air Force Base
08.2022 - 10.2024
- Resolved paystub inquiries for service members, ensuring accurate and timely information.
- Collaborated with coworkers across ranks to verify accurate and timely payment for service members.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Addressed client queries and complaints, enhancing overall customer service experience.
- Provided explanation of benefits to service members.
- Assisted commanders who have recently relocated by setting up their finance entitlements accordingly.
Travel Customer Service Technician
USAF, 51 CPTS, Osan Air Base
05.2021 - 08.2022
- Conducted briefings with 100+ military personnel weekly to go over their travel entitlements while guiding them through the reimbursement process.
- Coordinated with Air Force financial headquarters to facilitate timely payments for servicemen.
- Oversaw base government travel card program within CitiBank; reviewed statements for fraudulent activity and ensured timely payments through detailed reporting.
Paying Agent and Lead Travel Administrator
USAF, 436 CPTS, Dover Air Force Base
03.2017 - 05.2021
- Managed the travel reimbursement program (DTS) for all servicemen on base, ensuring timely payments to personnel on military operations.
- Guided managers in navigating online travel reimbursement program, enhancing overall understanding and compliance.
- Distributed timely funds to other countries on behalf of the U.S. military to accomplish mission requirements.
- Resolved customer complaints with punctual, polite, and professional service, improving satisfaction and trust.
- Audited base organizations to identify and rectify process discrepancies, ensuring adherence to regulations.
Education
No Degree - Social Work
Sacramento State
Sacramento, CA05-2028
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Customer empathy
- De-escalation
- Teamwork and collaboration
- Building rapport
- Maintain confidentiality
- Cultural competency
- Problem-solving
- Excel proficient
- Quality control and auditing
- Network systems
Languages
- Spanish
- English
Security Clearance
Secret level clearance, active (May 2017 - present)
Languages
Spanish
Native/ Bilingual
Timeline
Client Support Associate
First Step Communities
11.2025 - Current
Sales Associate
Claire's
12.2024 - 02.2025
Payroll Customer Service
USAF, 20 CPTS, Shaw Air Force Base
08.2022 - 10.2024
Travel Customer Service Technician
USAF, 51 CPTS, Osan Air Base
05.2021 - 08.2022
Paying Agent and Lead Travel Administrator
USAF, 436 CPTS, Dover Air Force Base
03.2017 - 05.2021
No Degree - Social Work
Sacramento State
High School Diploma -
Del Valle High School