Utsav Sharma
Summary
Offering excellent interpersonal skills and genuine interest in understanding and resolving customer concerns. Contributes strong foundation in effective communication and problem-solving abilities. Ready to use and develop customer service and conflict resolution skills in hospitality industry.
Overview
2
2
years of professional experience
Work History
Client Support Associate
IEnergizer
08.2022 - 04.2023
- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Assisted in maintaining client records using CRM software, ensuring data accuracy and security.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Conducted product training sessions for clients, improving user understanding and satisfaction.
Digital Marketing Intern
Younity.in
11.2020 - 01.2021
- Assisted in developing and executing digital marketing campaigns across various platforms.
- Conducted market research to identify trends and target audience preferences.
- Created engaging content for social media channels to enhance brand visibility.
- Supported email marketing initiatives by designing templates and managing distribution lists.
Education
Post-Graduate Certificate - Digital Marketing
York University
Toronto06-2024
Bachelor's in Journalism And Mass Communication -
Maharaja Agrasen Institute of Management Studies
Delhi07-2022
Skills
- Client relationship building
- Sales support
- Strong work ethic
- Public relations and outreach
- Customer service
- Digital marketing
- Interpersonal communications
- Hospitality
- Outstanding communication skills
- Social media networking
- Guest experiences
- Travel coordination
Languages
English
Hindi
Punjabi
Timeline
Client Support Associate
IEnergizer
08.2022 - 04.2023
Digital Marketing Intern
Younity.in
11.2020 - 01.2021
Post-Graduate Certificate - Digital Marketing
York University
Bachelor's in Journalism And Mass Communication -
Maharaja Agrasen Institute of Management Studies