PATRICIA BERNARD
Dryden,ON
Summary
My strongest asset is my ability to adapt and thrive in any environment. Most of my experience is in retail. I have won multiple customer service awards including Manitoba's Best Customer Service Award. As a professional I work well with or without supervision. Quick to grasp new concepts with enthusiasm and a team player, I have all the qualities to offer an exceptional customer service experience.
Overview
26
26
years of professional experience
Work History
Support Staff
Ontario Addiction Treatment Center
06.2023 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients
- Enhanced overall success rates within addiction treatment programs by providing empathetic support and guidance to clients during their recovery journey.
- Improved patient recovery rates by providing individualized care and support throughout the addiction treatment process.
- Promoted a positive therapeutic environment by maintaining open communication with patients and their families throughout the treatment process.
- Contributed to the efficient operation of the clinic by maintaining organized treatment rooms and clean facility
Fuel Station Attendant
Safeway
06.2022 - 06.2023
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Retail Customer Service Associate
Salvation Army
10.2021 - 04.2022
- Help those who are in need of kindness and charity
- Cash handling and cash reports
- Replenished stock and organized product.
Sales Manager
Marks
07.2006 - 10.2007
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Security Officer
Winnipeg Convention Center
05.2005 - 10.2005
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Documented all security-related situations and submitted in-depth reports to superiors
- Warned persons of rule infractions or violations and evicted violators from premises
- Monitored premises and recorded all activity in daily officer report.
Store Manager
The Buck Boutique
08.2001 - 08.2004
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Blackjack Dealer
Club Regent Casino
05.1999 - 05.2001
- Calmed down angry guests or patrons using skills in active listening and positive engagement
- Observed casino floor and blackjack table for suspicious activity
- Explained rules, took bets, and delivered payouts to facilitate movement of games
- Provided gambling chips and coin money in exchange for legal currency for players to join in games
- Performed functional game duties quickly by efficiently handling money and chips.
Education
ICS International Career School
ON04.2021
Aboriginal Self Government Administration
Red River College
Winnipeg Manitoba 06.2006
Diploma - Security, Investigation And Law Enforcement
Robertson College
Winnipeg, MB12.1999
Skills
- Sales process engineering
- Product and service management
- Profit and revenue-generating strategies
- Service-driven sales
- Recruiting and hiring
- Negotiations expert and strong deal closer
- Proficient in Managing Multiple Tasks
- Superb time management
- Excellent communication skills
Timeline
Support Staff
Ontario Addiction Treatment Center
06.2023 - Current
Fuel Station Attendant
Safeway
06.2022 - 06.2023
Retail Customer Service Associate
Salvation Army
10.2021 - 04.2022
Sales Manager
Marks
07.2006 - 10.2007
Security Officer
Winnipeg Convention Center
05.2005 - 10.2005
Store Manager
The Buck Boutique
08.2001 - 08.2004
Blackjack Dealer
Club Regent Casino
05.1999 - 05.2001
ICS International Career School
Diploma - Security, Investigation And Law Enforcement
Robertson College
Aboriginal Self Government Administration
Red River College
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