Patreese C. Walsh
Beaver Bank,NS
Overview
27
27
years of professional experience
Work History
Project Coordinator
Headway Construction
Halifax, NS
11.2023 - Current
- Coordinated project schedules and timelines to ensure on-time delivery of construction milestones.
- Managed procurement processes for materials.
- Analyzed project performance metrics to drive strategic decisions and inform future planning initiatives.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Supervised deliveries, maintain productivity and quality of work/time
Senior Customer Service
The Brick/ Advance Furniture Distribution
01.2009 - Current
- Senior Customer Service, Cash Handling/Payments, Credit Card Applications, Answering Phones, Problem Solving, Ordering Stock/ Parts, Creating Invoices/Claims and Resolving Issues, Technician Schedules/ Service, and Routing.
- Responsibility of looking after fleet team of 3 trucks with 6 guys, customer issues/deliveries, ordering office supplies/uniforms, submitting payments for billing, payroll
Fleet Administrator
LFL Group
Dartmouth NS
01.2021 - 11.2023
- Managed fleet maintenance schedules to ensure optimal vehicle performance and compliance with regulations.
- Reduced vehicle downtime through the careful scheduling of routine repairs and maintenance tasks.
- Managed daily operations and oversaw a team of drivers and timely completion of assigned tasks.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback trends to inform strategic initiatives aimed at increasing satisfaction levels.
- Managed high-volume calls, ensuring prompt service and satisfaction for diverse customer
- needs.
- Contributed to customer satisfaction by ensuring accurate order fulfillment for both retail and wholesale clients.
Hostess
Applebee’s
01.2004 - 01.2009
- Answering Phones, Bartending, Cleaning and Setting Tables
- Managed reservation system, optimizing table turnover and guest flow.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with kitchen staff to ensure timely food delivery and service quality.
- Handled guest inquiries and concerns professionally, promoting customer satisfaction.
- Implemented process improvements to streamline seating arrangements during peak hours.
Server
Sweetwater Tavern
Sterling Va, USA
01.2002 - 01.2003
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, leading to improved guest retention rates.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Closing Manager, Hostess
Lonestar Steakhouse
01.1999 - 01.2002
- Supervised closing operations, ensuring compliance with company policies and procedures.
- Resolved customer issues promptly during closing hours, ensuring high levels of guest satisfaction.
- Maintained communication with kitchen staff to ensure timely preparation of final meal orders before closing time.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Receptionist
Total Audio Visual
01.2000 - 01.2001
- Receptionist – Answering Phones, Booking Appointments for Techs
Education
Graduated Academic -
Titusville High School
Titusville, Florida, U.S.A01.1992
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
Languages
English
Timeline
Project Coordinator
Headway Construction
11.2023 - Current
Fleet Administrator
LFL Group
01.2021 - 11.2023
Senior Customer Service
The Brick/ Advance Furniture Distribution
01.2009 - Current
Hostess
Applebee’s
01.2004 - 01.2009
Server
Sweetwater Tavern
01.2002 - 01.2003
Receptionist
Total Audio Visual
01.2000 - 01.2001
Closing Manager, Hostess
Lonestar Steakhouse
01.1999 - 01.2002
Graduated Academic -
Titusville High School