Patient Ndayizeye

• Built a full-stack web app using Next.js, Supabase, and Tailwind CSS to help users track and organize bills
• Implemented user authentication and protected routes using Supabase Auth
• Designed dashboard with auto-updating payment summaries, real-time reminders, and a recurring bill system
• Integrated Supabase real-time subscriptions to sync data across tabs without refresh
• Added visual summaries using charts and improved UI with dark mode and calendar view

• Provided bilingual support for troubleshooting internet, hardware, and software issues in a high-volume environment.
• Diagnosed and resolved complex technical issues, significantly reducing service downtime.
• Monitored network infrastructure, identified performance issues, and promptly reported outages.

• Developed a full-stack web app using React.js, Node.js, and Express that allows users to watch YouTube videos and take time-synced notes on the same screen.
• Built a custom backend API for video search, note storage, and retrieval, enhancing the learning experience for multitaskers.
• Focused on clean, responsive UX/UI design to ensure an intuitive user flow across devices.
• Deployed the frontend on Netlify and the backend on Heroku, implementing environment variables and secure API handling.
• Designed for practical use cases like study sessions, tutorials, and meeting recaps, addressing real-world productivity needs.

• Designed a mobile workout planner using Android Studio, Java, and XML
• Implemented FragmentStatePagerAdapter for smooth UI transitions between workout days
• Allowed users to set routines with sets, reps, and rest timers per exercise

• Verified online orders and collaborated with banks to identify and prevent fraudulent transactions across Canada.

• Delivered excellent customer service, helped train new staff, and maintained POS accuracy in a fast-paced retail setting.
• Monitored national order volume and rebalanced fulfillment load across stores to optimize delivery times and operational efficiency.
• Coordinated closely with stores and head office to resolve inventory issues, ensuring missing items were sourced and fulfilled.
• Liaised with backend logistics to secure out-of-stock or unavailable products for timely customer delivery.
• Managed and distributed support tickets among agents, ensuring fast resolution of customer cases and balanced workload across the team.

• Documented bugs and feedback for CRM tools used by support staff
• Collaborated with product team to improve ticket triaging workflows
• Participated in usability testing of internal tools