Patience Ngumo
Surrey,Canada
Summary
A marketing specialist with a successful history of implementing data-driven campaigns to boost brand visibility and engage customers. Proficient in digital, social media, and content marketing, with a priority on delivering quantifiable outcomes. Demonstrated capability to work with multiple teams and propel strategic growth efforts. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Health Facilitator
The Key
11.2022 - Current
- Effectively communicated with 35 clients and their families to understand their unique needs and preferences
- Successfully navigated challenging situations with a focus on maintaining quality care and client satisfaction rate of 95%
- Prioritized and executed tasks to ensure optimal care while meeting deadlines and maintaining attention to detail
- Managed multiple responsibilities efficiently, balancing caregiving tasks, schedules, and documentation.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Marketing Administrative Assistant
Zetech University
09.2021 - 08.2022
- Collaborated with the marketing team to execute various campaigns, ensuring seamless coordination of tasks and timely delivery of E-materials with 200% click rate
- Compiled and analyzed over 1000 raw data from marketing initiatives, which provided insights for later campaigns and strategies that reduced hard bounce
- Created reports to track campaign performance and identified improvements which increased the conversion rate.
- Improved event planning processes, resulting in successful trade shows, conferences, and promotional events.
- Contributed ideas during brainstorming sessions that led to innovative marketing strategies that positively impacted overall business growth.
- Conducted market research to identify target audiences and develop tailored marketing strategies.
- Liaised between clients and vendors and maintained effective lines of communication.
Sales Representative
Clayworks Electronics
02.2019 - 08.2021
- Managed and completed over 200 inbound and outbound sales, which generated $150,000 in annual revenue
- Efficiently managed appointment calendars, scheduled meetings with specialists, resolved conflicts, escalations, and ensured smooth sales cycle
- Investigated customer complaints, developed solutions, prepared reports, and made recommendations that are focused on product, price, place, and promotion.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
MBA -
University Canada West
CanadaB.Arts. International Relations and Diplomacy -
Pioneer International University
Nairobi, KeDigital Marketing Institute
Google Analytics Academy
Skills
- Empathy and relationship building
- Upselling and cross-selling
- Performance Management
- Customer-centric communication
- Market research
- B2C & B2B Sales
- Negotiation
- Account management
- Business planning
- Revenue generation
- SaaS/CRM Systems
- Organizational Skills
- Task Prioritization
- Creative Solution Development
Languages
English
Full Professional
Timeline
Health Facilitator
The Key
11.2022 - Current
Marketing Administrative Assistant
Zetech University
09.2021 - 08.2022
Sales Representative
Clayworks Electronics
02.2019 - 08.2021
Digital Marketing Institute
Google Analytics Academy
MBA -
University Canada West
B.Arts. International Relations and Diplomacy -
Pioneer International University
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